Shina Marshall
Alexandria,VA
Summary
Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations.
Overview
3
3
years of professional experience
Work History
Donut Specialist
Krispy Kreme
08.2023 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Security Officer
Armoset
12.2021 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere.
- Provided excellent customer service while addressing visitor inquiries or concerns.
Education
Certificate, in Practical Home Nursing ( Credits ) -
University of Continuing Studies
Kingston Jamaica 09.2001
High School Diploma -
Papine High School
Kingston Jamaica 09.1983
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Donut Specialist
Krispy Kreme
08.2023 - 11.2024
Security Officer
Armoset
12.2021 - 12.2022
Certificate, in Practical Home Nursing ( Credits ) -
University of Continuing Studies
High School Diploma -
Papine High School
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