Areyaunna Washington
Dallas,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
Supervisor
Louisiana Methodist Children Home
Ruston, Louisiana
01.2022 - 08.2025
- Supervised daily operations of residential programs for children in care.
- Coordinated staff schedules to ensure adequate coverage and support.
- Trained new staff on policies, procedures, and best practices in child care.
- Monitored interactions between children and staff to promote a positive environment.
- Implemented safety protocols to maintain compliance with state regulations.
- Facilitated communication between parents, staff, and external agencies for holistic support.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Representative
TTEC United Healthcare (Remote)
06.2022 - 10.2024
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided excellent customer service by responding to inquires in a timely and professional manner.
- Managed high-volume calls while maintaining composure in fast-paced environments.
Education
Bachelor of Science - Finance
Louisiana Tech University
Ruston, LA08-2025
Skills
- Financial analysis
- Data interpretation
- Customer service
- Team collaboration
- Regulatory compliance
- Problem solving
- Communication skills
- Credit analysis
- Cash flow management
- Payroll
- Budgeting techniques
- Debt management
- Microsoft Excel expertise
- Accounts receivable
Timeline
Customer Service Representative
TTEC United Healthcare (Remote)
06.2022 - 10.2024
Supervisor
Louisiana Methodist Children Home
01.2022 - 08.2025
Bachelor of Science - Finance
Louisiana Tech University