Jalisa Henderson
MEMPHIS,TN
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
11
11
years of professional experience
Work History
Supervisor
Milwaukee Tool
Olive Branch, MS
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Performed annual evaluations and reviews for large staff of employees.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Proficient with PC spreadsheets.
- Assist in maintaining all Dept. metrics that track performance relating to customer service, quality, and cost.
- Interviewed, hired and trained new employees for production positions.
Teacher's Aide
New Life Academy Of Excellence
Memphis, TN
04.2022 - 05.2022
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of Number children.
- Promoted physical, mental and social development using classroom games and activities.
Operations Manager
FedEx
Memphis, TN
05.2017 - 03.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Trained new employees on proper protocols and customer service standards.
- Promoted positive customer experience through day-to-day supervision and management of sort facility.
- Supervised 30+ employees on 3rd shift, overseeing efficiency of safety and productivity.
- Supervised daily operations of multi-million dollar shipping operation.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Tour Operator
Graceland
Memphis, TN
02.2017 - 05.2017
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 30 people on tours of Graceland Tours Operation.
- Developed tour programming to enhance guest experiences.
- Researched information on Graceland to provide accurate, detailed tours.
Machine Operator
Williams Sonoma Inc
Memphis, TN
12.2016 - 01.2017
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Customer Service Manager
ACE Cash Express Inc.
Memphis, IN
02.2014 - 08.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Create weekly schedules for employees
- Handled a large amount of money on a daily basis
- Balanced all funds at the end of the shift
Point of Sale Associate
CVS Pharmacy
Walls, MS
05.2013 - 02.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with special services, account updates and promotional options.
- Increased sales by offering advice on purchases and promoting additional products.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Set up new sales displays each week.
Point of Sale Associate
CVS Pharmacy
Knoxville, TN
09.2011 - 05.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with special services, account updates and promotional options.
- Increased sales by offering advice on purchases and promoting additional products.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Set up new sales displays each week.
Education
None - Business Administration And Management
University of Memphis
Memphis, TN05.2019
None - Food Sciences And Technology
The University of Tennessee - Knoxville
Knoxville, TN05.2013
Fairley High School
Memphis, TN05.2009
Skills
- Managing Operations and Efficiency
- Business Processes and Procedures
- Scheduling and Coordinating
- Administration and Reporting
- Resolving Complaints
- Technical Proficiency
- Performance Tracking and Evaluations
- Motivating Performers
- Employee Coaching and Motivation
- Safe Work Methods
- Job Assignments
- Optimizing Workflows
- Supervising Employees
- Job Bidding
- Shift Coverage
- Strategic Planning
- Consulting Supervisors
- Daily Transactions Review
- Key Performance Indicators (KPIs)
- Financial Analysis
- Productivity Performance
- Workflow Monitoring
- Financial Forecasting
- Leadership
Timeline
Teacher's Aide
New Life Academy Of Excellence
04.2022 - 05.2022
Supervisor
Milwaukee Tool
06.2021 - Current
Operations Manager
FedEx
05.2017 - 03.2021
Tour Operator
Graceland
02.2017 - 05.2017
Machine Operator
Williams Sonoma Inc
12.2016 - 01.2017
Customer Service Manager
ACE Cash Express Inc.
02.2014 - 08.2016
Point of Sale Associate
CVS Pharmacy
05.2013 - 02.2014
Point of Sale Associate
CVS Pharmacy
09.2011 - 05.2013
None - Business Administration And Management
University of Memphis
None - Food Sciences And Technology
The University of Tennessee - Knoxville
Fairley High School
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