Argelia Estrada

• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
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• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Improved operational workflows by introducing digital filing systems, significantly reducing paper use.
• Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
• Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
• Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Posted payments to accounts and maintained records.
• Calculated adjustments, premiums and refunds.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.

• Verified insurance and communicated coverage to staff and patients.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Insurance claims processing

Helps customers find the perfect diamond ring, bracelet, earrings, or another piece of jewelry for any occasion. Responsibility to sell jewelry, maintain the store well stocked, and answer customers' questions as they browse or buy jewelry. Send monthly invoices. Verify customers applications and credit scores. File small claims for customers who have a delinquent account.