Azmary Shifa
Queens,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property and Casualty Insurance Agent
SK Paul
07.2024 - Current
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
Front Desk Receptionist
MG James
10.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Office Assistant
SK Paul
03.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Front Desk Receptionist
Rana Hossain
03.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Rubel Khondoker
03.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Badda Alatunnessa Higher Secondary School
Dhaka Bangladesh03.2015
Skills
- Customer Service
- Teamwork capabilities
- Goal-oriented mindset
- Front desk receptionist
Certification
High School diploma
Property and casualty insurance
Languages
English
Full Professional
Bengali
Full Professional
Timeline
Property and Casualty Insurance Agent
SK Paul
07.2024 - Current
Front Desk Receptionist
MG James
10.2023 - Current
Office Assistant
SK Paul
03.2023 - 03.2024
Front Desk Receptionist
Rana Hossain
03.2022 - 04.2023
Customer Service Representative
Rubel Khondoker
03.2021 - 03.2022
High School Diploma -
Badda Alatunnessa Higher Secondary School