Argenis J Moreno
10034 N Highland PL,MO
Summary
Dynamic retail professional with a proven track record at T-Mobile, excelling in sales growth and customer engagement. Skilled in inventory control and mentoring, I consistently exceeded sales targets through strategic upselling and effective team leadership, enhancing customer satisfaction and driving profitability. Committed to delivering exceptional customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
T-Mobile/Sprint
Kansas City, MO
12.2018 - 10.2023
- Assisted in managing daily store operations to ensure a high level of customer service.
- Trained and mentored new team members on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Analyzed sales data to identify trends and improve inventory management practices.
- Monitored team performance metrics to ensure alignment with company goals and objectives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Sales Representative
Wireless Vision, T-Mobile
Kansas City, MO
01.2016 - 12.2018
- Developed and maintained strong customer relationships to enhance sales growth.
- Executed promotional strategies to drive product awareness and customer engagement.
- Trained new team members on sales techniques and customer service excellence.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate Manager
Cricket Wireless
Kansas City
01.2012 - 12.2016
- Led sales team to exceed monthly targets through strategic training and motivation.
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Mentored junior associates, fostering a collaborative environment that improved team performance.
- Streamlined inventory management processes, ensuring optimal stock levels for efficient operations.
- Coordinated promotional events to boost brand visibility and drive foot traffic to retail locations.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
High School Diploma -
North Kansas City High School
Kansas City, MOSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Store opening and closing
- POS systems
- POS systems operations
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Sales expertise
- Sales growth
- Inventory counting
- Sales tracking
- Stocking and receiving
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
T-Mobile/Sprint
12.2018 - 10.2023
Sales Representative
Wireless Vision, T-Mobile
01.2016 - 12.2018
Sales Associate Manager
Cricket Wireless
01.2012 - 12.2016
High School Diploma -
North Kansas City High School