Summary
Overview
Work History
Education
Skills
Timeline
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Arhiya Anderson

Denver,CO

Summary

Dynamic customer service professional with proven expertise at Lifetime Home Remodeling, excelling in problem-solving and effective communication. Achieved a significant reduction in call handling time while managing high call volumes. Skilled in CRM data entry and fostering positive client relationships, enhancing overall customer satisfaction and brand loyalty.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Lifetime Home Remodling
07.2024 - Current
  • Managed inbound customer inquiries, providing accurate information on remodeling services.
  • Assisted customers with scheduling appointments for consultations and estimates.
  • Documented customer interactions in CRM software, ensuring detailed record-keeping.
  • handled high volume of inbound customer calls, averaging 150 calls per day.
  • Maintained up to date knowledge of products, services, promotions, and company policies to provide accurate information to customers.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Brand Ambassador

Lifetime Home Remodling
01.2024 - Current
  • Cultivated brand awareness through engaging interactions with customers at promotional events.
  • Executed effective marketing strategies to enhance product visibility and customer engagement.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Canvasser

Elo Roofing
05.2023 - 12.2023
  • Conducted outreach to potential clients, generating interest in roofing solutions.
  • Engaged with community members to educate on roofing services and benefits.
  • Assisted team in scheduling appointments for consultations and estimates.
  • Collected customer feedback to enhance service offerings and client satisfaction.

Team Member

Chic-Fil-A
03.2017 - 06.2022
  • Delivered exceptional customer service in high-volume settings, ensuring guest satisfaction and loyalty.
  • Collaborated with team members to streamline operations, improving efficiency during peak hours.
  • Trained new employees on company standards and protocols, fostering a culture of excellence.
  • Managed inventory levels effectively, reducing waste and enhancing product availability.

Education

High School Diploma -

Colorado Preporatory
Westminster, CO
05-2022

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Call control
  • Answering questions
  • Appointment scheduling
  • Product knowledge

Timeline

Call Center Representative

Lifetime Home Remodling
07.2024 - Current

Brand Ambassador

Lifetime Home Remodling
01.2024 - Current

Canvasser

Elo Roofing
05.2023 - 12.2023

Team Member

Chic-Fil-A
03.2017 - 06.2022

High School Diploma -

Colorado Preporatory

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Arhiya Anderson