Ari Albiola
Des Plaines,Illinois
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Ramp Service Manager
American Airlines
Chicago, IL
11.2021 - 11.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
Lead Ramp Agent
American Airlines
Chicago, IL
06.2019 - 11.2021
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Led a team of ramp agents by providing guidance, feedback, training and support when needed.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
Ramp Agent
American Airlines
Chicago , IL
11.2016 - 06.2019
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Education
Some College (No Degree) - English
City Colleges of Chicago-Harry S Truman College
Chicago, ILSkills
- Skill Development
- Organizational Performance
- Staff Management
- Leadership And Task Delegation
- Sound Judgment
- Operations Supervision
Timeline
Ramp Service Manager
American Airlines
11.2021 - 11.2023
Lead Ramp Agent
American Airlines
06.2019 - 11.2021
Ramp Agent
American Airlines
11.2016 - 06.2019
Some College (No Degree) - English
City Colleges of Chicago-Harry S Truman College
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