Ari Inayama
Portland,OR
Summary
Detail-oriented and results-driven Corporate Ticketing Specialist with proven troubleshooting and problem-solving skills, supporting front-line agents with efficiency and professionalism. Recognized for mentoring peers and delivering clear, concise guidance by leveraging deep industry knowledge and experience. Ready to step into a supervisory role to lead by example, streamline workflows, and contribute to team success through strong leadership and operational insight.
Overview
29
29
years of professional experience
Work History
Quality Control Support/Corporate Ticketing Specialist
Peak Travel Group, a Direct Travel Company
11.2014 - Current
- Agent support for fare rules, pricing, pricing records, ticket and MCO status, Mid-office and GDS troubleshooting, commissions, airline waivers, past-date reservations.
- Collaborate with cross-functional departments (ARC, Data Integrity, QC, GDS, Training, Script) and external partners (airlines, myTravelport).
- Quality control support working with queues, email requests, online tools, debit memo investigation.
- Perform daily ticketing, exchanges, refunds, invoices, voids, missed POS/bulk service fee reconciliation reports.
Quality Control Support/Corporate Ticketing Agent
Azumano Travel Services, Inc.
01.2007 - 11.2014
- Quality control support working with queues, email requests, online tools.
- Daily ticketing, exchanges, invoices, voids, cancellations, commission reconciliation reports.
Wholesale Reservations Agent/Accounts Payable Coordinator
Azumano Travel Services, Inc.
05.1997 - 01.2007
- Ticketing and reservations using Apollo and Worldspan GDS.
- Japan Rail Pass vouchers.
- Vendor accounts payable using TS2000 and Globalware.
- Assistance to accounts receivable.
- Bank account reconciliation.
- Invoice and commission tracking.
Retail reservations/ticketing
Center Travel Service, Inc.
01.1996 - 05.1997
- Retail reservations/ticketing using Sabre GDS.
Education
English Language program - Travel and Hospitality
Western Business College
Portland, ORGeneral study -
Sanyo Girl’s High Schools
Okayama, JapanSkills
- Pricing Records
- Current and Historical Pricing
- Partial Exchange Calculation
- Partial Refund Calculation
- Fare Rules
- Upfront Commission
- Exchange
- Refund
- Ticketing
- Apollo
- Sabre
- Worldspan
Languages
Japanese
Native or Bilingual
Timeline
Quality Control Support/Corporate Ticketing Specialist
Peak Travel Group, a Direct Travel Company
11.2014 - Current
Quality Control Support/Corporate Ticketing Agent
Azumano Travel Services, Inc.
01.2007 - 11.2014
Wholesale Reservations Agent/Accounts Payable Coordinator
Azumano Travel Services, Inc.
05.1997 - 01.2007
Retail reservations/ticketing
Center Travel Service, Inc.
01.1996 - 05.1997
English Language program - Travel and Hospitality
Western Business College
General study -
Sanyo Girl’s High Schools
Similar Profiles
Somer SlobodianSomer Slobodian
Marine Adventure Consultant at Intrepid Travel, Peak Adventure TravelMarine Adventure Consultant at Intrepid Travel, Peak Adventure Travel
Michelle RobertsonMichelle Robertson
Ultrasonographer at Valor Health Through Anders Group Travel CompanyUltrasonographer at Valor Health Through Anders Group Travel Company
Ciara JohnsonCiara Johnson
Program Design Specialist at YES, an ALTOUR Company (Internova Travel Group)Program Design Specialist at YES, an ALTOUR Company (Internova Travel Group)