ARI INAYAMA
Portland,OR
Summary
Detail-oriented and results-driven Corporate Ticketing Specialist with proven troubleshooting and problem-solving skills, supporting front-line agents with efficiency and professionalism. Recognized for mentoring peers and delivering clear, concise guidance by leveraging deep industry knowledge and experience.
Overview
30
30
years of professional experience
Work History
Quality Control Support/Corporate Ticketing Specialist
Peak Travel Group, a Direct Travel Company
San Jose, CA
11.2014 - 04.2026
- Provided frontline agent support for fare rules, pricing, pricing records, MCO status, commissions, Mid-office and GDS troubleshooting.
- Collaborated with cross-functional departments (ARC, QC, GDS, Training) and external partners (airlines, myTravelport).
- Quality control support working with queues, email requests, online tools, debit memo investigation.
- Performed daily ticketing, exchanges, refunds, voids, invoices, commission and missed POS/bulk service fee reconciliation reports.
Quality Control Support/Corporate Ticketing Agent
Azumano Travel Services, Inc.
Portland, OR
05.2006 - 11.2014
- Quality control support working with queues, email requests, online tools using Apollo CRS.
- Tickets, invoices, exchanges, voids, cancellations, daily commission reconciliation reports.
Ticketing/Wholesale Reservations Agent
Azumano Travel Services, Inc.
Portland, OR
05.1997 - 05.2006
- Ticketing and reservations using Apollo and Worldspan CRS.
- Japan Rail Pass vouchers.
- Accounts Payable.
- Vendor accounts payable using TS2000 and Globalware.
- Assisted accounts receivable.
- Bank account reconciliation.
- Invoice and commission tracking.
Retail reservations/ticketing
Center Travel Service, Inc.
Portland, OR
10.1996 - 05.1997
- Retail reservations/ticketing using Sabre CRS.
Education
English Language Program - Travel And Hospitality
Western Business College
Portland, ORGeneral study - undefined
Sanyo Girl's High Schools
Okayama, JapanSkills
- Pricing Records
- Current and Historical Pricing
- Partial Exchange Calculation
- Partial Refund Calculation
- Fare Rules interpretation
- Upfront Commission
- Exchange
- Refund
- Ticketing
- Apollo
- Worldspan
- Sabre
LANGUAGES
Japanese
Native or Bilingual
Timeline
Quality Control Support/Corporate Ticketing Specialist
Peak Travel Group, a Direct Travel Company
11.2014 - 04.2026
Quality Control Support/Corporate Ticketing Agent
Azumano Travel Services, Inc.
05.2006 - 11.2014
Ticketing/Wholesale Reservations Agent
Azumano Travel Services, Inc.
05.1997 - 05.2006
Retail reservations/ticketing
Center Travel Service, Inc.
10.1996 - 05.1997
General study - undefined
Sanyo Girl's High Schools
English Language Program - Travel And Hospitality
Western Business College