Ari Reals
Cambridge,WI
Summary
Proven to enhance operational efficiency and customer satisfaction, I leveraged strong multitasking and customer service expertise at Cummins Emission Solutions. Skilled in quality assurance and fostering team collaboration, I drove continuous improvement initiatives, significantly reducing customer complaints. My engaging personality and reliable nature have consistently developed loyal clienteles and maximized profits across roles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Bowl-a-vard
Madison, WI
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Quality Supervisor
Cummins Emission Solutions
Mineral Point, WI
07.2023 - 05.2024
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 11 employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of 11 by supervising daily operations, providing technical support and coordinating personnel.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Developed monthly reports showing inspections and improvements.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
- Supported new product launches by collaborating closely with design engineers to ensure seamless transition from concept to production stage.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Transfer Agent
Equiniti
Milwaukee, WI
08.2021 - 12.2022
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Collaborated with team members to develop new strategies for improving operational efficiency within the department.
- Facilitated audits successfully by preparing necessary documentation and providing prompt responses to auditor inquiries.
- Improved client satisfaction by providing timely and accurate responses to inquiries regarding account balances, transactions, and holdings.
- Developed strong relationships with internal departments such as Compliance, Operations, and Sales to facilitate smooth transaction processing.
- Ensured compliance with regulatory guidelines by diligently reviewing transfer requests and documentation for accuracy and completeness.
- Maintained up-to-date knowledge of industry trends and regulations to consistently deliver accurate information to clients.
- Resolved complex issues by conducting research, analyzing data, and implementing solutions that benefited both clients and the organization.
- Provided exceptional customer service through active listening skills, empathy, professionalism, resulting in a positive client feedback ratings.
- Demonstrated adaptability by learning new technologies and systems quickly, enabling seamless transition during company-wide system upgrades.
- Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.
- Achieved performance goals consistently by efficiently managing time-sensitive tasks in a fast-paced environment.
- Assisted in training new employees on company procedures, policies, and best practices to ensure seamless integration into the team.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Met with members to understand goals and recommend solutions to fit specific needs.
Education
Associate of Applied Science - Accounting And Business Management
Madison College
Madison, WI05.2023
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Organizational ability
- Memory retention
- Suggestive Selling
- New Hire Training
- Telephone Etiquette
- Quality Assurance
Accomplishments
honor roll 2021-2023
Awarded excellence Scholarship
Honoree of Phi Sigma
National Honor Society
3.75 GPA
Affiliations
- Men Of Excellence
Certification
Certified Securities operations professional
Timeline
Quality Supervisor
Cummins Emission Solutions
07.2023 - 05.2024
Bartender
Bowl-a-vard
03.2022 - Current
Transfer Agent
Equiniti
08.2021 - 12.2022
Associate of Applied Science - Accounting And Business Management
Madison College