ARI SAMUELS
Oakland,California
Summary
Detail-oriented customer service professional with strong Administrative Support, data entry, and scheduling skills. Experienced composing correspondence, updating spreadsheets, processing invoices and purchase orders, and resolving complex customer inquiries. Known for accuracy, professionalism, and the ability to juggle multiple priorities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Practice Coordinator 3
UCSF Benioff Children's Hospital Oakland
Oakland, California
05.2026 - Current
- Coordinate patient scheduling, referrals, and insurance-related processes to support efficient clinic operations.
- Manage patient communications through phone calls, electronic messages, and medical record systems while providing exceptional customer service.
- Maintain accurate patient records, documentation, scanning, filing, and data entry in EPIC/APeX and other healthcare systems.
- Collaborate with providers, clinical staff, and administrative teams to ensure timely information flow and resolve patient care concerns.
- Prioritize multiple tasks, troubleshoot operational issues, and support daily outpatient practice functions with accuracy and professionalism.
Practice Coordinator Intern
Berkeley Outpatient Clinic
Berkeley, CA
02.2026 - 03.2026
- Support front desk and daily practice operations by greeting patients, answering phones, and routing inquiries.
- Coordinate appointment scheduling and confirmations; maintain accurate calendars and provider availability.
- Collect and update patient demographics/documentation; scan and file records in line with clinic policies.
- Assist with insurance verification and basic billing tasks; escalate issues to appropriate staff.
- Maintain a clean, organized reception area and collaborate with the care team to keep patient flow moving.
Customer Relations Associate / Lead Server
Berkshire House
Los Angeles, CA
06.2019 - 07.2023
- Resolved escalated issues and corrected billing to retain guests.
- Managed phones, reservations, and events to keep operations on schedule.
- Processed payments and coded invoices accurately to prevent discrepancies.
- Coordinated vendors and tracked orders for on-time deliveries.
Customer Experience Specialist
The W Hotel
Los Angeles, CA
06.2022 - 02.2023
- Trained staff on front-desk and service procedures to improve consistency and guest experience.
- Handled high-priority escalations, partnering across teams to close issues quickly and professionally.
- Prepared daily summaries and maintained accurate registers to support smooth handoffs and audit readiness.
- Built schedules and coordinated coverage to meet demand while maintaining service levels.
- Organized conference room setups and vendor deliveries to execute events without delays.
Early Childhood Assistant
Creative Explorers Childcare
Los Angeles, CA
01.2018 - 06.2021
- Collaborated with families and staff to address individual needs while fostering a safe, welcoming environment.
- Organized records, schedules, and parent communications to streamline daily operations in a busy classroom.
- Prepared materials and optimized supply storage to facilitate timely start of activities.
- Updated billing documentation and processes to reduce follow-ups and ease administrative workload.
Education
Bachelor of Arts - Child Development
California State University Los Angeles
08-2026
JVS Practice Coordinator Program -
02-2026
Skills
- Customer Service
- Administrative Support
- Patient Intake & Registration
- Insurance Verification & Benefits Eligibility
- Appointment Scheduling
- Data Entry & Records Management
- HIPAA Compliance
- Billing & Payment Processing
- Training & Onboarding
- Scheduling & Staffing Coordination
- Microsoft Office Suite
- Epic (EHR) & Apex (Practice Management)
Timeline
Practice Coordinator 3
UCSF Benioff Children's Hospital Oakland
05.2026 - Current
Practice Coordinator Intern
Berkeley Outpatient Clinic
02.2026 - 03.2026
Customer Experience Specialist
The W Hotel
06.2022 - 02.2023
Customer Relations Associate / Lead Server
Berkshire House
06.2019 - 07.2023
Early Childhood Assistant
Creative Explorers Childcare
01.2018 - 06.2021
Bachelor of Arts - Child Development
California State University Los Angeles