Ariana Penn
Farmington Hills
Summary
Customer-focused professional with experience in healthcare, childcare leadership, and travel hosting. Proven ability to remain calm under pressure, enforce safety protocols, and deliver compassionate, high-level service to diverse guests. Skilled in conflict resolution, emergency awareness, teamwork, and adaptability in fast-paced, high-responsibility environments. Ready to represent Delta with professionalism, confidence, and exceptional passenger care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Travel Agent
Intele Travel
2025 - Current
- Plan, book, and manage domestic and international travel experiences for individual clients and group trips.
- Serve as the primary point of contact for travelers from booking through return, delivering outstanding customer service.
- Manage real-time itinerary changes, flight delays, cancellations, and guest concerns with calm problem-solving.
- Lead group trips on-site, ensuring traveler safety, schedule adherence, and overall guest satisfaction.
Assistant Director
Lisa's Little Angels
2022 - Current
- Led daily operations in partnership with the Director, ensuring smooth workflow, staff coverage, and child safety.
- Serve as a point of contact for parents, addressing their comments and concerns.
- Assist in maintaining accreditation and quality standards set by relevant agencies.
- Enforced strict licensing, safety, sanitation, and emergency procedures daily.
Dental Assistant
Farmington Smiles
2020 - 2024
- Assisted dentists during cleanings, fillings, extractions, and restorative procedures in a fast-paced clinical setting.
- Maintained sterile environments through OSHA-compliant infection control and instrument sterilization.
- Welcomed patients, explained procedures, and ensured comfort and emotional reassurance.
- Took and processed X-rays while following radiation and safety protocols.
Education
Bachelor of Science - Business Administration
Wayne State University
Detroit, MI05-2027
Skills
- Following Protocols Precisely
- Time Management
- Infection Control & Sanitation
- Emotional Intelligence
- Compassionate Guest Service
- High-Stress Environment Performance
- Team Leadership & Supervision
- Independent Problem Solving
Certification
- Child Development Associate
- Certificate of Dental Assisting
- CPR and First Aid
- IATA Travel and Tourism Certification
Timeline
Travel Agent
Intele Travel
2025 - Current
Assistant Director
Lisa's Little Angels
2022 - Current
Dental Assistant
Farmington Smiles
2020 - 2024
Bachelor of Science - Business Administration
Wayne State University