Aria Brown
Athens,NY
Overview
17
17
years of professional experience
Work History
Office Manager
Green Renewable Inc.
Watervliet, NY
02.2026 - Current
- Manage accounts payable and receivable
- Manage inventory which includes rollstock, products, imports and exports (completed monthly)
- Put all exports and imports into spreadsheets to ensure that the accurate quantity of product shipped each day
- Check in and out haulers and ensure they receive the correct tickets for loading and bill of ladings
- Ensure loads are shipping with the correct products
- Streamline office processes, regulate communications and standardize filing systems to facilitate smooth operations.
- Oversee office supply inventory, usage and replenishment for fast-paced office environment.
- Maintain a clean and organized workspace
- Answer phones and responding to email correspondences
CSR - Customer Service Representative
The Village Animal Clinic
Athens, NY
06.2022 - 12.2024
- As a Customer Service Representative I work to manage client relations and administrative tasks. This includes, but is not limited to:
- Welcoming clients and pets
- Checking in and out clients
- Scheduling appointments
- Managing appointment flow
- Answering multi-line phones
- Calling clients
- Emailing clients
- Relaying information to staff and clients
- Processing payments
- Maintaining client records
- Maintaining data bases
- Providing compassionate care and support to both staff, clients, and their pets
- Preforming general clerical duties
- Maintaining a neat and tidy waiting area
- Cleaning exam rooms
General Manager
A Time Four Paws
09.2018 - 06.2022
- My duties include but are not limited to:
- Interviewing and hiring new staff
- Added new staff to the HR system and terminated them as needed - maintained the records as needed
- Holding staff accountable when needed
- Employee reviews
- Scheduling staff
- Training staff - helping them learn canine body language, how to appropriately correct and praise dogs, showing proper handling techniques, etc.
- Communicating with clients in person, via phone, and email - notifying them of what we are working on with their dog, how their dog is doing in daycare or boarding, notifying them of any issues or concerns, etc.
- Billed clients for all services
- Provide basic first aid to dogs and staff - maintained incident reports
- Cleaned to keep a sanitary environment for the dogs and staff
- Monitored dog group/pack play
- Working with dogs of all sizes/breeds, as well as working with dogs with temperament/handling issues
- Conducted regular safety meeting with the staff to address any concerns and meet company standards
Office Manager
All Dawgs
Albany, NY
04.2009 - 06.2017
- In my time at All Dawgs I started as an Office Assistant and worked my way up to Office Manager. As Office Manager I also studied canine behavior and eventually assisted in teach group classes at night. As time progressed we became short staffed and I helped in the daycare. Over time I monitored pack play and ran the daycare as well as the office. My duties included but were not limited to:
- Human Resources - Kept track of employee records, onboard and off-board employees, submit paperwork to the payroll company
- Interview and hire new staff
- Hold staff accountable as needed
- Submitted payroll for processing
- Monitoring and ordering inventory for the office and daycare
- Training new staff, both in the office and the daycare
- Maintained a clean work environment in the office and daycare
- Created marketing and fundraising posters and flyers
- Helped create advertising campaigns
- Maintained and updated the company website as needed
- Ensured that all clients received a superb experience for themselves and their dogs
- Helped provide basic first aid to injured dogs and staff
- Helped maintain a clean and safe environment
- Monitored dog group/pack play
- Created assigned packs for dogs to ensure safety for the dogs and staff
- Created and maintained documents to keep track of pack assignments and crate assignments for the daycare
- Assisted in training group classes, for all classes including basic obedience, manners, and dog to dog aggression
Office Assistant and Vehicle Transporter
SOS Auto Body
Troy
01.2011 - Current
- Answered phone, taking messages, routing calls
- Greeted Customers
- Scheduled appointments for vehicle repairs and customer pick ups
- Billed and collected proper payments for services
- Ordered and stocked office supplies
- Assisted with basic book keeping
- Safely transported vehicles to and from dealerships and private customers
- Performed routine inspections or completed body work to ensure satisfactory work
- Assisted with running errands, delivering documents, completing bank deposits
Timeline
Office Manager
Green Renewable Inc.
02.2026 - Current
CSR - Customer Service Representative
The Village Animal Clinic
06.2022 - 12.2024
General Manager
A Time Four Paws
09.2018 - 06.2022
Office Assistant and Vehicle Transporter
SOS Auto Body
01.2011 - Current
Office Manager
All Dawgs
04.2009 - 06.2017