ARIADNA ARTIGA
Houston,TX
Summary
Account Manager and Administrative Professional with experience in health insurance, property management, leasing operations, and customer relations. Skilled in client retention, benefits administration, account management, team leadership, and operational efficiency. Proven ability to build strong client relationships, resolve complex issues, manage multiple priorities, and deliver exceptional service in fast-paced environments. Recognized for strong communication skills, attention to detail, and commitment to organizational success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Account Manager
Health Insurance
06.2025 - Current
- Manage a portfolio of individual and group health insurance accounts while maintaining high levels of client satisfaction.
- Serve as the primary point of contact for clients regarding policy information, benefits, enrollment, renewals, and claims assistance.
- Develop and maintain strong relationships with employers, brokers, and insured members.
- Educate clients on available health insurance plans, coverage options, compliance requirements, and benefit programs.
- Coordinate policy renewals and assist clients with coverage changes and eligibility updates.
- Resolve billing, enrollment, and claims-related concerns in a timely and professional manner.
- Collaborate with underwriting, customer service, and carrier representatives to ensure accurate account management.
- Maintain detailed client records and ensure compliance with industry regulations and company policies.
- Identify opportunities for account growth through cross-selling and upselling insurance products and services.
- Analyze client needs and recommend solutions that align with organizational and employee benefit objectives.
Assistant Manager
Asset Living
09.2024 - 05.2025
- Assisted the Property Manager in overseeing daily operations of a 156-unit Tax Credit and HUD multifamily community.
- Processed applications, managed waitlists, conducted applicant screenings, and coordinated move-ins and move-outs.
- Prepared weekly and monthly operational reports, occupancy reports, and property performance summaries.
- Supervised daily office operations, staff scheduling, and task delegation.
- Posted rent payments, processed deposits, maintained financial records, and ensured accuracy of resident accounts.
- Utilized Yardi and RHR software to manage resident information and complete EIV verifications.
- Addressed resident concerns and resolved issues while maintaining compliance with affordable housing regulations.
- Assisted in maintaining occupancy goals and ensuring positive resident relations.
Leasing Consultant
Asset Living
01.2023 - 08.2024
- Guided prospective residents through the leasing process from initial inquiry to move-in.
- Conducted property tours, showcasing community amenities and features to enhance resident interest.
- Maintained accurate leasing records, applications, and tenant documentation.
- Prepared lease agreements and ensured compliance with company policies and housing regulations.
- Collected rent payments, security deposits, and application fees.
- Managed high-volume phone calls, emails, and walk-in inquiries while providing exceptional customer service.
- Organized resident events and community engagement activities, fostering connections and enhancing resident satisfaction and retention.
- Assisted in maintaining occupancy goals through effective marketing and lead follow-up strategies.
- Resolved tenant concerns promptly and professionally, ensuring positive resident experiences and fostering a supportive community.
Education
High School Diploma -
North Shore Senior High
Houston, TX06-2022
Skills
- Account Management
- Contract Negotiation
- Client management
- Customer Service Excellence
- Operations Management
- Health Insurance & Benefits Administration
- Compliance & Documentation
- Lease Administration
- Property Management
- Account Development
- Client Onboarding
- Administrative Management
- Report Preparation
- Data Entry & Record Management
- Microsoft Office Suite
- Problem Resolution
- Time Management
Certification
Registered Notary Public – Texas
LANGUAGES
English – Native/Bilingual
Spanish – Native/Bilingual
Timeline
Account Manager
Health Insurance
06.2025 - Current
Assistant Manager
Asset Living
09.2024 - 05.2025
Leasing Consultant
Asset Living
01.2023 - 08.2024
High School Diploma -
North Shore Senior High