Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ariadna Contreras

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Operations Supervisor

AIT Worldwide Logistics
12.2002 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for [Number] employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.

Customer Service Representative

AIT Worldwide Logistics
12.2002 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Profit Analyst

AIT Worldwide Logistics
12.2002 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Warehouse Operator

AIT Worldwide Logistics
12.2002 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Warehouse/Driver Coordinator

Hassett Air Express
02.1999 - 12.2002
  • Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
  • Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
  • Loaded materials into vehicle using pallets, skids, platforms or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.

Education

High School Diploma -

Fenton High School
Bensenville, IL
05.1998

Skills

  • Operations Management
  • Performance Monitoring
  • Customer Relations
  • Staff Supervision
  • Employee Development
  • Task Delegation
  • Logistics Expertise
  • Team Training
  • Warehouse Operations

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

AIT Worldwide Logistics
12.2002 - Current

Customer Service Representative

AIT Worldwide Logistics
12.2002 - Current

Profit Analyst

AIT Worldwide Logistics
12.2002 - Current

Warehouse Operator

AIT Worldwide Logistics
12.2002 - Current

Warehouse/Driver Coordinator

Hassett Air Express
02.1999 - 12.2002

High School Diploma -

Fenton High School

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Ariadna Contreras