Ariadna Palafox
Phoenix,AZ
Summary
Knowledgeable clerk associate fluent in Spanish and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.
Overview
4
4
years of professional experience
1
1
years of post-secondary education
Work History
Retail Sales Associate
Kohls Corp.
Scottsdale, AZ
09.2020 - Current
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Managed 200 picks and packing in a day with zero troubles.
- Performed audits in stockroom multiple times a day .
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Skilled using cash register including processing sales discounts and refunds.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Inspected merchandise for quality and arranged proper display location on floor.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Full Time Clerk
QuikTrip
Goodyear, AZ
03.2019 - Current
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with 98% accuracy.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Limited portion sizes and used garnishes to control food costs.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inbound Stower
Amazon
Goodyear, AZ
11.2019 - 01.2020
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled day-to-day shipping and receiving overseeing more than a thousand packages per day.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ 08.2016 - 05.2019
Skills
Store opening and closing
Loss prevention
Cash Handling
Microsoft applications proficiency
Organization
Customer service
Multitasking abilities
Good listening skills
Group and individual instruction
Leadership
Customer Service
Analytical skills
Complaint resolution
Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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hobbies
I enjoy writing and performing my own poetry and short stories.
Hiking is my favorite outdoor activity to maintain physically well.
I love volunteering at food banks and helping the local community
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Retail Sales Associate
Kohls Corp.
09.2020 - Current
Inbound Stower
Amazon
11.2019 - 01.2020
Full Time Clerk
QuikTrip
03.2019 - Current
High School Diploma -
Agua Fria High School
08.2016 - 05.2019