Ariadna Y Armendariz
Hockley
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
SKG Heart Center
Houston, TX
10.2024 - Current
- As front desk receptionist I scheduled and confirmed appointments.
- I helped patients check-in for their appointments
- Assisted patients with any questions or concerns they had.
- I also answered calls and directed messages accordingly.
Customer Service Representative
GetixHealth
Houston, TX
12.2022 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume support requests, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Trained new team members on policies, procedures, and customer service best practices.
Psychiatry Scheduler
Kinghaven Counseling Group
Houston, TX
08.2020 - 05.2022
- Assisted with new scheduler training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to coworkers, to ensure operational excellence and to help improve performance.
- Delivered legendary customer service to all callers/patients by acting with professionally and keeping a positive attitude and calm demeanor.
- Developed positive relationships with coworkers by understanding and addressing individual motivation, needs and concerns.
- Executed operational policies during office hours
- Followed HIPPA policies and procedures to ensure the security of privacy of all the patients.
- Followed all Kinghaven Counseling policies, and ensured my daily tasks and goal were met by the end of day.
Education
High School Diploma -
Alief Taylor High School
Houston, TX06-2018
Skills
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of medical office environment
- Ability to work as part of a team
- Ability to build effective relationships within and outside of work
- Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
- Organizational skills
- Time management
- Medical Scheduling
- Bilingual: English and Spanish
- Attention to detail
- Telephone etiquette
- Team collaboration
- Scheduling appointments
- Office organization
- File organization
Languages
English
Spanish
Timeline
Front Desk Receptionist
SKG Heart Center
10.2024 - Current
Customer Service Representative
GetixHealth
12.2022 - 09.2024
Psychiatry Scheduler
Kinghaven Counseling Group
08.2020 - 05.2022
High School Diploma -
Alief Taylor High School