Ariadne Garcia Fonseca
Mundelein,IL
Summary
Bilingual (Spanish and English) Trustworthy, reliable cashier/sales with 4 years of experience Skills include fast and accurate multitasking, attention to detail, and problem solving Welcoming to all guest
Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Professional attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attendant and Assistant Manager
Morrisons Laundromat & Cleaners
09.2019 - Current
- Provided customer service and was involved in training new team members
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, keeping customers satisfied
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
- Greeted customers and offered them assistance.
Hostess/ Waitress
Original Omega Restaurant
09.2018 - 04.2021
- I started my working experience by being trained as a hostess
- I learned how to properly use the POS system, and the register
- Greeted the incoming customers, and sat them according to the server rotation
- Properly answer the phone for take-out orders, and package the take-out order
- Once I had enough experience, I was promoted to assistant hostess manager, which gave me the responsibility to accordingly help schedule hostesses for our weekends which were the busier days
- Keep station clean and organized
- Clean and sanitize menus
- Take out the front desk trash
- Keep children menus organized and sharpened color pencils
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Applied Science - Hospitality Management
College of Lake County
Grayslake, Illinois12.2022
Skills
- Customer service
- Food service
- Communication skills
- Restaurant experience
- Time management
- Computer literacy
- Bilingual
- Microsoft excel
- Leadership
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Complaint resolution
- Cross-cultural sensitivity
- Housekeeping
- Patience and tact
- Guest services
Certification
- Certified in ServSafe (Food Sanitation)
- Certified as an assistant baking and pastry
Languages
Spanish
Native or Bilingual
Timeline
Attendant and Assistant Manager
Morrisons Laundromat & Cleaners
09.2019 - Current
Hostess/ Waitress
Original Omega Restaurant
09.2018 - 04.2021
Associate of Applied Science - Hospitality Management
College of Lake County
Similar Profiles
ABEBA MEKONINEABEBA MEKONINE
Customer Service at Springfield Plaza Laundromat & CleanersCustomer Service at Springfield Plaza Laundromat & Cleaners
Glenn ShortyGlenn Shorty
Laundry Attendant at 24 Hour LaundromatLaundry Attendant at 24 Hour Laundromat
Natalia HernandezNatalia Hernandez
Customer Service Associate at Bob's laundromatCustomer Service Associate at Bob's laundromat