Charity Kincaid
Hooksett,NH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Golden Nozzle Car Wash. Excelled in customer service and time management, significantly improving service quality. Skilled in accurate cash handling and fostering team collaboration, contributing to a positive and efficient work environment. Achieved notable customer loyalty through exceptional service and communication.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant /Assistant Manager
Golden Nozzle Car Wash
Hooksett, NH
01.2024 - 03.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Cashier
Nouria Energy
Allenstown,NH
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Server/cashier
Dunkin’ Donuts
Hooksett, NH
07.2022 - 07.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Cashier
Dollar Tree
Hooksett, NH
12.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
General Studies
Second Start
Concord, NH06.1996
Skills
- Strong Communication Skills
- Teamwork and contribution
- Customer Service
- Customer Service-Oriented
Timeline
Car Wash Attendant /Assistant Manager
Golden Nozzle Car Wash
01.2024 - 03.2024
Cashier
Nouria Energy
09.2023 - 01.2024
Food Server/cashier
Dunkin’ Donuts
07.2022 - 07.2023
Cashier
Dollar Tree
12.2021 - 10.2022
General Studies
Second Start