Ariah Lyonn
San Tan Valley,AZ
Summary
Dynamic customer service professional with proven success at Concentrix, consistently achieving performance targets. Skilled in conflict resolution and data analysis, I excel in delivering exceptional support and solutions. Proficient in Google Suite and inventory management, I bring a strong ability to enhance customer satisfaction and streamline operations.
Overview
2
2
years of professional experience
Work History
Customer Service Rep
Concentrix
02.2023 - Current
- Assisted customers in completing purchases and provided post-order support.
- Achieved individual and team performance targets consistently.
- Responded to inbound client inquiries, addressing service-related requests and concerns.
- Utilized available resources to offer solutions for client issues with minimal supervision.
- Completed assigned tasks accurately and within set deadlines.
Fulfillment Associate
Amazon
MESA, AZ
01.2023 - 03.2023
- Compared merchandise invoices to items actually received.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to verify attributes and quantities of merchandise.
- Assisted in sorting incoming shipments, verifying products against purchase orders.
- Placed products on conveyors for final wrapping and shipment.
Education
Some College (No Degree) - CNA
Pima Medical Institute
Mesa, AZ08-2024
High School Diploma -
Combs High
San Tan Valley, AzSkills
- Customer Service
- Quality Assurance Experience
- Google suite
- Conflict Resolution
- Goals Setting
- De-Escalation and Empathy Techniques
- Customer Analysis
- Inventory Management
- 70 WPM typing speed
- Problem-Solving
- Data Entry
- Advanced Microsoft Office Navigate
- Data Analysis and Relationship Building
Timeline
Customer Service Rep
Concentrix
02.2023 - Current
Fulfillment Associate
Amazon
01.2023 - 03.2023
Some College (No Degree) - CNA
Pima Medical Institute
High School Diploma -
Combs High
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