Arial Austin
San Bernardino,CA
Summary
Experienced Technical Support Representative with strong background in resolving complex technical issues, enhancing operational efficiency, and optimizing customer satisfaction. Exhibit adeptness in software troubleshooting, network configuration, and IT service management protocols. Demonstrated ability to guide clients through step-by-step solutions while maintaining high engagement levels. Proven capacity for proactive problem-solving, critical thinking, and strategic planning contributes to improved business productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer and Technical Support Representative
Stride Company at K12
03.2023 - 05.2025
- Resolved 50-60 customer inquiries daily via inbound calls, providing technical support.
- Assisted students and instructors with enrollment processes and course scheduling.
- Responded to customer emails and chats for troubleshooting system issues.
- Performed password resets and software updates, addressing login problems efficiently.
- Documented call outcomes, and accurately updated customer account details.
Seeking FT Employment/FT Student
Student
04.2020 - 03.2023
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Prepared and delivered presentations on subject-specific topics.
- Utilized academic resources such as tutoring and office hours to improve performance.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Volunteered for community service projects, applying academic knowledge in real-world scenarios.
- Attended workshops and seminars to enhance learning beyond the classroom.
Security Guard
Allied Universal Security Services
Riverside, USA
11.2017 - 04.2020
- Patrolled premises and monitored surveillance systems for safety and security
- Checked in visitors, issued badges, and maintained accurate visitor logs
- Reported suspicious activity and documented daily incidents
Education
High School -
Arroyo Valley High School
San Bernardino, California01.2015
Skills
- Microsoft Office Suite
- Data entry and typing
- Remote customer support
- Technical troubleshooting
- Multichannel communication
- Logistics support
- Order processing and coordination
- Visitor management
- CRM proficiency
- Conflict resolution
- Active listening
- Payment processing
- Financial reporting
Interview Availability
Open Mon-Fri 9am-5pm PST
Job Search Status
Open in the job market and seeking job opportunities, 06/01/25
Certification
Certificate in Computer Office Skills including MS Word and Excel- Ulearn 2025
Timeline
Customer and Technical Support Representative
Stride Company at K12
03.2023 - 05.2025
Seeking FT Employment/FT Student
Student
04.2020 - 03.2023
Security Guard
Allied Universal Security Services
11.2017 - 04.2020
High School -
Arroyo Valley High School