Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Arial D Mazone

Houston,TX

Summary

To work and grow in a professional environment where my knowledge, experience, and creativity can be put to its best use.

Overview

7
7
years of professional experience

Work History

Customer service specialist

Direct TV
2021.10 - 2024.01
  • Informing customers about products and services, providing customer support via telephone and voice chat, responding to customer questions, resolving customer complaints, suggesting solutions fro common problems, preparing documents and reports

Independent Adjuster

National Insurance Claims
2020.01 - 2021.01
  • Investigate claims damages fro the elderly in the targeted low income community, completed investigation process included speaking with the insurer other involved parties such as contracted, requesting and receiving a field investigation report, research on past claims activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supplying or/ pricing
  • Determined policy coverage through analyzing investigation data and policy terms, which included approvals and denials, maintained accurate and current communication with insured, determined and negotiated settlement amounts for damages claimed within assigned authority limits, closes an average of 30 claims files per week upon completion of final payment

Legal Assistant

Avram Blair & Associates
2017.03 - 2020.01
  • Handle communication with clients, witnesses etc., administratively support and attend trials, maintain contact list, answer and direct phone calls, monster deadlines and juggle calendars, prepare case briefs and summaries depositions, interrogatories and testimony

Education

Some college -

Langston University
01.2014

High School Diploma -

Manvel High School
01.2013

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Problem Resolution
  • Account Management

References

  • Erica Jarvis, (832)-746-3333
  • Valerie Foreman, (832)-997-3922
  • Dwayne Jordan, (832)-525-3438

Timeline

Customer service specialist

Direct TV
2021.10 - 2024.01

Independent Adjuster

National Insurance Claims
2020.01 - 2021.01

Legal Assistant

Avram Blair & Associates
2017.03 - 2020.01

Some college -

Langston University

High School Diploma -

Manvel High School
Arial D Mazone