To work and grow in a professional environment where my knowledge, experience, and creativity can be put to its best use.
Overview
7
7
years of professional experience
Work History
Customer service specialist
Direct TV
2021.10 - 2024.01
Informing customers about products and services, providing customer support via telephone and voice chat, responding to customer questions, resolving customer complaints, suggesting solutions fro common problems, preparing documents and reports
Independent Adjuster
National Insurance Claims
2020.01 - 2021.01
Investigate claims damages fro the elderly in the targeted low income community, completed investigation process included speaking with the insurer other involved parties such as contracted, requesting and receiving a field investigation report, research on past claims activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supplying or/ pricing
Determined policy coverage through analyzing investigation data and policy terms, which included approvals and denials, maintained accurate and current communication with insured, determined and negotiated settlement amounts for damages claimed within assigned authority limits, closes an average of 30 claims files per week upon completion of final payment
Legal Assistant
Avram Blair & Associates
2017.03 - 2020.01
Handle communication with clients, witnesses etc., administratively support and attend trials, maintain contact list, answer and direct phone calls, monster deadlines and juggle calendars, prepare case briefs and summaries depositions, interrogatories and testimony