Arial Jackson
Brandon,MS
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
4
4
years of professional experience
Work History
Claims Representative
Farm Bureau Insurance Of Michigan
Remote
01.2023 - Current
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Tax Preparer
Jackson Hewitt
01.2022 - 05.2022
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Provided guidance on financial decisions related to taxes.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
Work From Home Agent
Alorica
06.2020 - 01.2022
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Identified trends in customer feedback and reported findings to management team.
- Developed trust relationships with customers to ensure repeat business opportunities.
Education
High School Diploma -
The Education Center School
Jackson, MS05-2003
Bachelor of Arts -
Belhaven University
Jackson, MSSkills
- Accident Review
- Claims Investigation
- CRM Software
- Call Documentation
- Customer Service
- Customer Retention Strategies
Timeline
Claims Representative
Farm Bureau Insurance Of Michigan
01.2023 - Current
Tax Preparer
Jackson Hewitt
01.2022 - 05.2022
Work From Home Agent
Alorica
06.2020 - 01.2022
High School Diploma -
The Education Center School
Bachelor of Arts -
Belhaven University
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