Arial Levesque
Raleigh,NC
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
9
9
years of professional experience
Work History
Bartender
Yard House
Raleigh, NC
10.2020 - 07.2024
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Macaroni Grill
Raleigh, NC
09.2017 - 08.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
Front Desk Receptionist
orthopedic specialist of Nc
Raleigh, NC
06.2015 - 08.2018
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments for clients and staff.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2019
Some College (No Degree) - Nursing
East Carolina University
Greenville, NCSkills
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Responsible Alcohol Service
- Professional Appearance
- Able to stand for over 8 hours
- Bar service preparation
- Extensive beer knowledge
- Extensive spirits knowledge
- Staff Management
- Handling Difficult Customers
- Outgoing Personality
- Engaging personality
- Complex Problem-Solving
- Team training and development
- Anticipating guest needs
- Organizational ability
Timeline
Bartender
Yard House
10.2020 - 07.2024
Server
Macaroni Grill
09.2017 - 08.2019
Front Desk Receptionist
orthopedic specialist of Nc
06.2015 - 08.2018
High School Diploma -
Bunn High School
Some College (No Degree) - Nursing
East Carolina University