Arian Lopez
Operations Supervisor
Austin
Summary
Dynamic Operations Supervisor with a proven track record at FedEX Ground, excelling in employee development and logistics management. Enhanced team productivity through effective training and communication, ensuring compliance with industry standards. Recognized for decision-making skills and adaptability, driving operational success and fostering a collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operations Supervisor
FedEX Ground, Purple Routes Inc.
01.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with ownership to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and advised on salaries for staff.
Delivery Driver
FedEX Ground, Purple Routes Inc.
11.2016 - 07.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Sales Agent
State Farm
07.2018 - 08.2019
- Assisted call-in customers with questions and policies.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
Kitchen Supervisor
Gatti Town
01.2014 - 11.2016
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Busser
Gatti Town
03.2013 - 01.2014
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Supported team members with additional tasks, promoting a positive work environment.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Associate of Arts - General Studies
Austin Community College
Austin, Texas, TX06-2022
Skills
Operations management
Employee development
Scheduling coordination
Logistics expertise
Decision-making
Leadership development
Excellent communication
Adaptability and flexibility
Administration and operations
Customer service
Time management abilities
Professionalism
Personability
Certification
GroundCloud Certified Driver Trainer
Timeline
GroundCloud Certified Driver Trainer
10-2024
Operations Supervisor
FedEX Ground, Purple Routes Inc.
01.2020 - Current
Sales Agent
State Farm
07.2018 - 08.2019
Delivery Driver
FedEX Ground, Purple Routes Inc.
11.2016 - 07.2020
Kitchen Supervisor
Gatti Town
01.2014 - 11.2016
Busser
Gatti Town
03.2013 - 01.2014
Associate of Arts - General Studies
Austin Community College