ARIANA ACOSTA
PSA
Virginia Beach,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
Delta Air Lines, Inc
Seattle, WA
01.2018 - 05.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Monitored security and maintained operational protocols.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Deiced aircraft before takeoff for safety during inclement weather.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Assembled pallets and crates for secure transportation of materials.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Wheelchair Attendant
Prospect International Airport Services
Seattle, WA
01.2016 - 12.2017
- Transported over 100 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Tagged baggage and routed to appropriate location for loading and screening.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
Cashier
Safeway
Seattle Wa
12.2014 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Supported in-store sales promotions, frequently engaging in product upsell activities.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Responded proactively and positively to rapid change.
Mail Handler
Retail Lockbox
Seattle, WA
06.2012 - 10.2014
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintained clean and organized mail room to promote safety and efficiency.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Performed routine maintenance on equipment to prevent downtime.
- Made sure checks in the mail were filled out correctly before processing
Education
High School Diploma -
Ballard High School
Seattle, WA06.2015
Skills
- Communication
- Teamwork
- Problem solving
- Initiative and enterprise
- Planning and organizing
- Self-management
- Learning
- Technology
Timeline
Passenger Service Agent
Delta Air Lines, Inc
01.2018 - 05.2023
Wheelchair Attendant
Prospect International Airport Services
01.2016 - 12.2017
Cashier
Safeway
12.2014 - 12.2015
Mail Handler
Retail Lockbox
06.2012 - 10.2014
High School Diploma -
Ballard High School