Daniela Rivera

• Managed passenger check-in, assigned seats, and issued boarding passes to streamline the boarding process.
• Facilitated passenger check-in and boarding using Menzies Aviation departure systems, ensuring smooth transitions.
• Verified travel documents and entry requirements for departing passengers.
• Assisted passengers with flight schedules, gate changes, and baggage inquiries.
• Coordinated boarding announcements and gate procedures with airline and ramp teams to enhance passenger flow.
• Tagged baggage and directed customers through check-in and baggage drop.

Obtained jetbridge operation certification

•Able to Obtain a seal

• Coordinated boarding announcements and gate procedures with airline and ramp teams.
• Checked in passengers, assigned seats, and issued boarding passes.
• Operated computerized system to handle ticketing and check-ins.
• Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
• Weighed luggage and collected fees for excess baggage.
• Enforced airline policies such as smoking restrictions, carry-on item limits.
• Carried and operated a a radio or a pager to communicate with airport personnel.
• Built and maintained productive relationships with employees.

• Checked in passengers, assigned seats, and issued boarding passes.
• Provided clients with assistance in preparing required travel documents and forms.
• Coordinated ground transportation services for arriving and departing passengers.
• Managed customer complaints in a professional manner while providing solutions to resolve issues.
• Weighed luggage and collected fees for excess baggage.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Oversaw employee work schedules and delegated daily assignments.

• Took reservations from patrons by phone or online.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Provided clients with assistance in preparing required travel documents and forms.
• Verified identification of passengers for security purposes.
• Weighed luggage and collected fees for excess baggage.
• Operated computerized system to handle ticketing and check-ins.
• Assisted passengers with flight schedules, gate changes, and baggage inquiries.

• Greeted guests at BJ's Restaurant entrance with warm, welcoming service.
• Managed waitlists and seated parties according to dining room availability.
• Presented menus and highlighted BJ's Brewhouse favorites to guests.
• Served dishes and drinks while coordinating with kitchen and bar teams.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Explained menu items, describing ingredients and cooking methods upon request.
• Informed customers of daily specials and signature menu items.

• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Collaborated with cross-functional teams to align on project objectives.

• Supported secretary operations at IBCK Educational Center with daily office coordination
• Managed incoming calls, messages, and visitor reception for educational staff
• Prepared letters, notices, and routine correspondence for school administration
• Handled office supplies, mail distribution, and front desk support
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Organized and routed incoming faxes, letters, and emails to appropriate office staff.
• Drove customer feedback to deliver information to management for corrective action.