Ariana Alvarado
Redwood City,CA
Summary
Professional and customer-focused administrative support professional with experience managing high-volume communication, scheduling, and front-facing service in fast-paced environments. Skilled in multitasking, handling payments, and creating positive client experiences. Bilingual in English and Spanish, with a strong ability to build rapport, support daily office operations, and contribute to both service and sales-oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Communications
Redwood City Police Department
Redwood City, CA
12.2025 - 03.2026
- As a dispatcher trainee, my primary responsibility is to serve as the first point of contact for emergency and non-emergency calls. I gather, clarify, and document critical information from callers while following established public safety protocols and procedures. I communicate calmly and professionally with members of the public, assess situations to determine appropriate responses, and accurately enter information into computer-aided dispatch systems. In addition, I work closely with supervisors and training staff to continuously improve call-handling skills, maintain confidentiality, and ensure information is communicated clearly and accurately in a fast-paced, high-responsibility environment.
Paraprofessional I
Woodside High School
Woodside, CA
08.2024 - 11.2025
- As a paraprofessional at Woodside High School, my primary role is to support incoming students who are new to the English language. I work closely with these students to help them develop essential reading, writing, and speaking skills in English, ensuring they understand the rules and structure of the language. In addition to tutoring, I help students with homework, projects, and assignments across a wide range of subjects, including math, science, English, history, and elective subjects. By providing individualized support and guidance, I help these students not only improve their English proficiency but also navigate the academic content they encounter, ensuring they have the tools and confidence to succeed in all areas of their education.
Lead Teacher and Cooking Enrichment Teacher
Newton Children's Learning Center
Menlo Park, CA
03.2021 - 04.2024
- I fostered a creative and nurturing environment for up to 20 students, aged 4-12 years old, while providing tutoring and assistance in subjects such as math and reading in both Spanish and English. This involved close communication and coordination with parents to address specific care, needs, and desires. Additionally, I conducted multiple daily cooking sessions, guiding students through various milestones and skill development activities, all within a fun and stimulating environment. In addition to monitoring and accurately maintaining records of incidents involving students, I ensured compliance with safety policies and procedures crucial for company operations and licensing protocols. My schedule included working various 8-hour or 10-hour shifts including weekends and holidays.
Team Member and Barista
Peet's Coffee and Tea
Redwood City, CA
12.2018 - 02.2021
- During my shifts, I adeptly memorized over 30 menu items and skillfully crafted custom drinks for up to 60 customers per shift. I consistently fulfilled customer orders with enthusiasm, handling a variety of hot and cold beverages, seasonal specialties, and food menu items. My approach emphasized friendly customer service while ensuring a tranquil atmosphere. I also maintained meticulous oversight of cash flow, managing productions ranging from $1,500 to $9,000 per shift. Additionally, I played a key role in training new team members, imparting expertise on both beverage preparation and menu offerings.
Sales Associate
American Eagle Outfitters
San Mateo, CA
08.2019 - 03.2020
- I prioritized delivering exceptional customer service and driving sales through effective product understanding and engagement. While focusing on customer satisfaction, I assisted shoppers in finding products that meet their needs and preferences while ensuring a positive shopping experience. I became proficient in cashiering, inventory management, and maintaining store presentation standards. Additionally, I contribute to team success by collaborating with other staff members and supporting operational tasks. My ability to adapt quickly to changing environments helped contribute to the fast paced atmosphere as well as the constant changes in products and advertisement.
Education
Associate's - Administration of Justice, Social Science
College of San Mateo
San Mateo, CA12-2023
No Degree -
De Anza College
Cupertino, CA12-2019
High School Diploma -
Woodside High School
Woodside, CA06-2019
Skills
- Proficiently bilingual and biliterate in English and Spanish
- Adaptable to sudden environmental changes
- Skilled in using positive language to foster constructive outcomes
- Proactive in leadership and mentoring, guiding others effectively
- Diligently adheres to policies, procedures, and protocols
- Swift and articulate in decision-making processes
- Meticulously monitors and maintains comprehensive records
- Multitasking in fast-paced settings
- Cash handling and payment processing
- Assisting customers with services, products, and recommendations
Certification
- California Child Abuse Mandated Reporter / CDSS March 08, 2021
- Pest Management Practices / Sacramento State College March 02, 2023
- California Food Handler / ServSafe April 19, 2022
- CPR Certified / American Heart Association April 01, 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Public Safety Communications
Redwood City Police Department
12.2025 - 03.2026
Paraprofessional I
Woodside High School
08.2024 - 11.2025
Lead Teacher and Cooking Enrichment Teacher
Newton Children's Learning Center
03.2021 - 04.2024
Sales Associate
American Eagle Outfitters
08.2019 - 03.2020
Team Member and Barista
Peet's Coffee and Tea
12.2018 - 02.2021
Associate's - Administration of Justice, Social Science
College of San Mateo
No Degree -
De Anza College
High School Diploma -
Woodside High School