Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariana Aparicio

Davenport

Summary

Detail-oriented Auto Insurance Agent with strong skills in risk assessment and client communications. Proven ability to manage client records efficiently and provide accurate coverage advice.

Overview

2
2
years of professional experience

Work History

Auto Insurance Agent

GEICO
Lakeland
01.2025 - Current
  • Managed client records and communications securely through company software.
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals with high accuracy.
  • Researched customer inquiries regarding billing discrepancies and coverage questions.
  • Tracked leads and customer interactions using CRM software to monitor sales progress effectively.
  • Advised on risk management, assisting clients in selecting suitable coverage levels.

Customer Service Representative

Secure Transportation
Davenport
01.2024 - 01.2025
  • Coordinated logistics for secure transportation of clients across various locations.
  • Assisted customers with inquiries regarding transportation services and scheduling.
  • Utilized job-related software to prepare address change records and issue service discontinuance orders.
  • Performed administrative tasks including filing paperwork, updating databases, and generating reports.
  • Maintained professionalism under pressure, effectively diffusing tense situations.

Front of house Team Member

Chick-fil-A
Davenport
11.2023 - 10.2024
  • Delivered friendly, efficient customer service during peak hours.
  • Maintained cleanliness and organization of dining area and restrooms.
  • Accurately processed customer orders using point-of-sale system.
  • Balanced cash register at shift end after handling cash transactions.

Education

Certification - Personal Lines License

Geico
Lakeland, FL
02-2025

Some College (No Degree) - Cybersecurity

UCF
Orlando, FL

Skills

  • Risk assessment
  • Client support
  • CRM expertise
  • Data management
  • Documentation skills
  • Effective communication

Timeline

Auto Insurance Agent

GEICO
01.2025 - Current

Customer Service Representative

Secure Transportation
01.2024 - 01.2025

Front of house Team Member

Chick-fil-A
11.2023 - 10.2024

Certification - Personal Lines License

Geico

Some College (No Degree) - Cybersecurity

UCF
Ariana Aparicio