Detail-oriented Auto Insurance Agent with strong skills in risk assessment and client communications. Proven ability to manage client records efficiently and provide accurate coverage advice.
Overview
2
2
years of professional experience
Work History
Auto Insurance Agent
GEICO
Lakeland
01.2025 - Current
Managed client records and communications securely through company software.
Processed applications, endorsements, cancellations, reinstatements, audits, and renewals with high accuracy.
Researched customer inquiries regarding billing discrepancies and coverage questions.
Tracked leads and customer interactions using CRM software to monitor sales progress effectively.
Advised on risk management, assisting clients in selecting suitable coverage levels.
Customer Service Representative
Secure Transportation
Davenport
01.2024 - 01.2025
Coordinated logistics for secure transportation of clients across various locations.
Assisted customers with inquiries regarding transportation services and scheduling.
Utilized job-related software to prepare address change records and issue service discontinuance orders.
Performed administrative tasks including filing paperwork, updating databases, and generating reports.
Maintained professionalism under pressure, effectively diffusing tense situations.
Front of house Team Member
Chick-fil-A
Davenport
11.2023 - 10.2024
Delivered friendly, efficient customer service during peak hours.
Maintained cleanliness and organization of dining area and restrooms.
Accurately processed customer orders using point-of-sale system.
Balanced cash register at shift end after handling cash transactions.