ARIANA Arambula
Kentwood,MI
Summary
Professional and customer-focused individual with a unique blend of corporate banking and hospitality experience. Currently working as a Customer Service Representative at Fifth Third Bank, with expertise in cash handling, vault balancing, customer service, and identifying financial solutions to meet clients’ needs. Backed by several years of bartending and supervisory experience, I have developed strong communication, sales, and relationship-building skills while thriving in fast-paced, high-pressure environments. Known for delivering exceptional service, maintaining accuracy, and creating positive customer experiences, I bring a versatile skill set and a strong work ethic to every role.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
Grand Rapids, MI
09.2025 - Current
- Provide exceptional customer service by assisting clients with banking transactions and account inquiries.
- Handle cash transactions accurately and efficiently.
- Balance cash drawers and maintain accurate records.
- Balance and manage branch vault cash.
- Identify customer needs and make appropriate referrals to banking products and services.
- Utilize Microsoft Word and Microsoft Teams for communication, documentation, and daily operations.
- Ensure compliance with bank policies and security procedures.
- Resolve customer concerns professionally and efficiently.
Bartender
Dukes Bar
Grand Rapids, MI
11.2022 - 12.2024
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies.
- Recommended current products and limited promotions to upsell beverage orders.
- Promoted warm, fun atmosphere for guests and team members.
Bartender Supervisor
Birch Lounge
Grand Rapids, MI
02.2022 - 03.2024
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Secured money and prevented losses with register and cash handling controls.
- Trained team to provide high quality service to guarantee customer satisfaction.
Bartender
Bob's Bar
Grand Rapids, MI
09.2020 - 11.2022
Server
76 Street Diner
Byron Center, MI
11.2017 - 09.2020
Server
Stella's Lounge
Grand Rapids, MI
08.2016 - 11.2017
Education
Diploma - undefined
Comstock Park High School
Comstock ParkSkills
- Liquor Restocking
- Beverage Preparation
- Suggestive Selling
- Mixology
- Safe Service Compliance
- Payment Processing
- Food Service
- Point of Sale Systems
- Financial Records Oversight
- Bar Operations Management
- Customer Service
- Cash Handling
- Vault Balancing
- Cash Drawer Reconciliation
- Microsoft Word
- Microsoft Teams
- Sales Referrals
- Attention to Detail
- Communication
- Problem Solving
Timeline
Customer Service Representative
Fifth Third Bank
09.2025 - Current
Bartender
Dukes Bar
11.2022 - 12.2024
Bartender Supervisor
Birch Lounge
02.2022 - 03.2024
Bartender
Bob's Bar
09.2020 - 11.2022
Server
76 Street Diner
11.2017 - 09.2020
Server
Stella's Lounge
08.2016 - 11.2017
Diploma - undefined
Comstock Park High School