BRYAN MORA
Bakersfield
Summary
Dynamic and results-driven Customer Service Representative with LabCorp, skilled in route optimization and complaint resolution. Bilingual in English and Spanish, I excel in high-pressure environments, ensuring timely deliveries and exceptional customer interactions. Proven ability to maintain compliance and accuracy while enhancing client satisfaction through professional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
LabCorp
Bakersfield
12.2023 - Current
- Delivered medical specimens while following safety, compliance, and confidentiality standards
- Managed assigned delivery routes independently
- Maintained accurate route logs and delivery documentation
- Provided professional customer service to healthcare clients
- Participated in ongoing training to improve performance and compliance
Delivery Driver
Pizza Hut
Bakersfield
11.2017 - Current
- Delivered customer orders accurately and on time in a high-volume environment
- Planned and adjusted delivery routes based on traffic and weather conditions
- Verified delivery addresses and ensured correct order fulfillment
- Answered high call volumes for English- and Spanish-speaking customers
- Resolved customer complaints and inquiries professionally
- Operated cash register and processed cash and credit card transactions accurately
- Restocked and organized front service areas
- Maintained a professional appearance and positive customer interactions
Education
Associate of Science - Criminal Justice
Santa Barbara City College
Santa Barbara, CA09-2018
High School Diploma -
Mira Monte High School
Bakersfield06.2016
Mixology
ABC Bartending
Los Angeles, CASkills
- Bilingual (English and Spanish)
- Customer service
- Delivery driver
- Route planning and optimization
- Route logs and documentation
- Cash handling and POS systems
- Complaint resolution
- Time management
- Multitasking
- Transportation and logistics
- Works well under pressure
- Lifting
- Driving
- Changing beer kegs
- Mixology
- Drink preparation
- Liquor restocking
- Food preparation
- Patience and tolerance
- Menu memorization
- Professional appearance
- Courteous
Timeline
Customer Service Representative
LabCorp
12.2023 - Current
Delivery Driver
Pizza Hut
11.2017 - Current
Associate of Science - Criminal Justice
Santa Barbara City College
High School Diploma -
Mira Monte High School
Mixology
ABC Bartending