Rosa Gonzalez
Cleveland,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Credit and Collection Dept. at Cleveland Clinic
04.2024 - Current
- Entering Financial Application from patient in to their charts, Writing legal letters for Settlements. Manage approximately 30 incoming calls, emails and faxes per day from layers office.
Patient Care Representative
Uh Urgent Care/Wall Street healthcare
09.2023 - 02.2024
- Registering Patient, Verification of Insurance, Collecting Payments, Making appointments.
Health Information Associate
The Metro Health System
03.2022 - 09.2023
- Sorting and scanning medical documents, answering phone calls to patients, Doctors, Lawyers and Insurance Companies Checking status of medical records request, sort mail, Faxing documents.
Validator
AZ Unemployment Department
10.2021 - 01.2022
- Preparing Appeals To present judges for appeal process.
Processor
Allstate Insurance
03.2021 - 08.2021
- Making payments and processing Auto and Property Claims.
Home Health Aide
Comfort health
03.2018 - 06.2020
- Assisting my clients with daily leaving activity, remaining medications, assisting with shopping, going to appointments with clients.
Verifier
United Consumer Financial Services
07.2016 - 11.2016
- Verifying contracts, inbound and outland calls
Front Desk Agent
Holiday Inn Hotel
06.2015 - 02.2016
- Front Desk Agent and Shuttle Driver
Sales Associate
Rainbow Clothing
10.2014 - 07.2015
- Helping customers, Putting up merchandise
Home Health Aide
Infinity Healthcare
01.2004 - 09.2005
- Assisted patients in their home with daily living activities.
Customer Support Partner
Metro Health Hospital
07.2000 - 09.2001
- Provided customer service to patients by cleaning and organizing rooms in a pleasant way.
Education
Medical Assistant -
Remington College
Cleveland, OH03.2011
High School Diploma -
Rafael Cordero High School
San Juan ,Puerto Rico05.1989
Skills
- Administrative
- General
- Excellent communication bilingual English and Spanish
- English
- Spanish
- Patient Charting
- Appointment Scheduling
- Filing
- Answering Phones
- Electronic Health Records
Timeline
Customer Service Representative
Credit and Collection Dept. at Cleveland Clinic
04.2024 - Current
Patient Care Representative
Uh Urgent Care/Wall Street healthcare
09.2023 - 02.2024
Health Information Associate
The Metro Health System
03.2022 - 09.2023
Validator
AZ Unemployment Department
10.2021 - 01.2022
Processor
Allstate Insurance
03.2021 - 08.2021
Home Health Aide
Comfort health
03.2018 - 06.2020
Verifier
United Consumer Financial Services
07.2016 - 11.2016
Front Desk Agent
Holiday Inn Hotel
06.2015 - 02.2016
Sales Associate
Rainbow Clothing
10.2014 - 07.2015
Home Health Aide
Infinity Healthcare
01.2004 - 09.2005
Customer Support Partner
Metro Health Hospital
07.2000 - 09.2001
Medical Assistant -
Remington College
High School Diploma -
Rafael Cordero High School
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