Entry level graduate nurse with current Registered Nurse license in Texas. Applies nursing process and performs delegated functions under direction and supervision of a Registered Nurse. Collaborates with patient and family to offer theory-based nursing care and coordinates care delivery with members of interdisciplinary team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Ledbetter Insurance Agency
11.2021 - 05.2023
Created, maintained and updated filing systems for paper and electronic documents.
Provided excellent customer service to new and established clients by answering phone calls and emails in a timely manner
Oversaw office inventory activities by ordering and stocking supplies as needed
Assisted in organizing and overseeing assignments to drive operational excellence.
Monitored monthly and annual renewals for clients in order to keep prices low and maintain active policies
Patient Care Technician
Texas Health Presbyterian Hospital Denton
06.2016 - 12.2017
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs, and offered qualified support.
Maintained clean and safe environment to promote patient safety and comfort.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Collected and transported specimens to prepare for lab testing.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Supported patient admissions, discharges, and transfers to promote team productivity.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Documented patient information and care activities in electronic health record.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Delivered high-quality care to surgical and oncology patients in hospital facility.
Supported needs of 10-15 patients daily
Customer Sales Representative
Matt Portz State Farm
05.2013 - 10.2017
Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Educated customers on promotional options, sales policies and methods for obtaining auto, home, health, and life insurance
Contacted potential customers to capitalize on sales opportunities.
Responded to customer calls and emails to answer questions about products and services.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Associate
Ross Dress For Less
05.2012 - 03.2013
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Registered Nurse
North Central Texas College
Gainesville, TX
05.2019
High School Diploma -
Krum High School
Krum, TX
05.2012
Skills
Trained in Epic software
Bilingual- Fluent in Spanish, English
High Level of Autonomy
Teamwork Abilities
Attention to Detail
Time Management
Previous PCT experience
Bedside Manner
Stress Management
Certification
Licensed Registered Nurse - May 2023, License #: 1121429
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY