Ariana Bueno
Riverside,CA
Summary
Adept at enhancing contract negotiation efficiency and mentoring teams at Beckman Coulter, I excel in procurement processes and verbal communication. Achieved streamlined contract management, reducing legal exposure and improving stakeholder communication, with a track record of overseeing 200+ contracts and boosting departmental expertise. Strategic liaison eager to apply project management skills to help organization achieve objectives. Strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. Articulate with excellent written communication skills.
Overview
11
11
years of professional experience
Work History
Senior Contracts Administrator
Beckman Coulter
Brea, CA
04.2015 - Current
- Managed a high volume of contracts simultaneously, ensuring timely execution and adherence to deadlines.
- Supported business development efforts by reviewing proposals and identifying potential areas for growth or improvement.
- Conducted post-award contract administration activities such as change orders, extensions, terminations, and closeouts efficiently.
- Enhanced contract negotiation efficiency by streamlining processes and implementing best practices.
- Mentored junior contracts administrators in industry best practices for contract management, increasing departmental expertise overall.
- Reviewed contracts by verifying accuracy and resolving discrepancies.
- Increased organizational visibility into current contracts through the development of comprehensive reports that highlighted key performance indicators.
- Promoted effective communication among stakeholders by establishing clear lines of responsibility during the contract lifecycle.
- Minimized potential disputes by ensuring consistent documentation of all contract-related activities and timely resolution of any issues.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Prepared and issued reports on contract performance and compliance.
- Developed training materials to unify contract management processes and procedures.
- Oversaw over 200 contracts for different departments using both manual and automated strategies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Meter Specialist
Beckman Coulter
Brea, CA
04.2015 - Current
- Conducted thorough inspections of instrument to identify potential issues before they escalated into costly repairs or replacements.
- Implemented new processes for more efficient handling of customer inquiries related to their instrument and usage data.
- Maintained detailed records of all instrument installations, repairs, and calibrations to ensure regulatory compliance.
- Performed accurate meter readings for billing purposes, ensuring correct invoicing for customers.
- Coordinated with project managers on large-scale installations or upgrades involving multiple meters across a single site or region.
- Developed training materials for new hires on proper handling of instruments, safe work practices, and company policies related to their role as Meter Specialists.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Tested data prediction algorithms based on historical data.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Optimized software performance through rigorous testing and defect identification processes.
- Boosted customer satisfaction by conducting thorough user acceptance testing, ensuring products met end-user needs.
Order Management Specialist
Beckman Coulter
Brea, CA
04.2015 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Ensured compliance with regulatory requirements through diligent record-keeping and adherence to established protocols.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Reviewed order terms and conditions with customers to comply with company policy.
- Assisted in developing KPIs related to Order Management performance for better understanding of areas requiring improvement.
Customer Service Representative
Sentinel Offender Services
Irvine, CA
03.2013 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Arts -
California State University, San Bernardino
San Bernardino, CA2012
Skills
- Procurement processes
- Data Analysis
- Budget Planning
- Legal Compliance
- Proposal Development
- Contract auditing
- Verbal and written communication
- Contract reviews and edits
- Contract performance monitoring
- Staff Training
- Status Reporting
- Change Orders
Microsoft Teams, Excel, Word, Sharepoint and Outlook
Proficient in Microsoft Platforms
Languages
Spanish
Native or Bilingual
Timeline
Senior Contracts Administrator
Beckman Coulter
04.2015 - Current
Meter Specialist
Beckman Coulter
04.2015 - Current
Order Management Specialist
Beckman Coulter
04.2015 - Current
Customer Service Representative
Sentinel Offender Services
03.2013 - 03.2015
Bachelor of Arts -
California State University, San Bernardino