Compassionate professional with experience in patient care and education. Known for strong problem-solving skills and complaint resolution, committed to delivering high-quality support and improving patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Gold Coast Dental
La Habra, California
01.2022 - 10.2025
Assisted patients with appointment scheduling and confirmation calls.
Managed patient records using electronic health record systems.
Resolved patient concerns through effective communication and active listening.
Educated patients on post-treatment care and follow-up procedures.
Maintained a clean and organized workspace to enhance operational efficiency.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA
06-2022
Skills
CPT-1 certification
Problem-solving
Intravenous and capillary puncture
Attention to detail
Time management
Complaint resolution
Bilingual fluency in Spanish
Certification
Certified Phlebotomy Technician I Issued by California Department of Public Health Issued 12/15/2025 Exp. 12/14/2027