Ariana Childress
Riverside,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Chick-fil-A
Riverside, CA
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of over 18 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Evaluated employee performance on a timely basis and conveyed constructive feedback to improve skills.
Shift Leader
Del Taco
Riverside, CA
06.2018 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
Education
High School Diploma -
Encore High School For The Arts - Riverside
Riverside, CA05.2020
Skills
- Team Leadership
- Role Modeling
- Sales Reporting
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Conflict Resolution
- Job Assignments
- Task Delegation
- Daily Workflows
- Hospitality Service
- Guest Satisfaction
- Team Member Motivation
- Individual and Team Goals
Accomplishments
- Supervised team of over 18 staff members.
Timeline
Shift Leader
Chick-fil-A
03.2022 - Current
Shift Leader
Del Taco
06.2018 - 02.2022
High School Diploma -
Encore High School For The Arts - Riverside
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works