Ariana Combs
Summary
Experienced Customer Service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
03.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Associate of Applied Science - Cardiovascular Technology
Central Piedmont Community College
Charlotte, NC04.2026
High School Diploma -
Central High Magnet Career Academy
Louisville, KY06.2023
Skills
- Clerical Support
- Customer Support
- Appointment Scheduling
- Team Collaboration
- Regulatory Compliance
- Guest Services
- Product and Service Solutions
- Customer Service
- Problem Resolution
- Refunds and Exchanges
- Data Entry
- Payment Processing
Timeline
Customer Service Associate
Lowes Home Improvement
03.2022 - 07.2023
Associate of Applied Science - Cardiovascular Technology
Central Piedmont Community College
High School Diploma -
Central High Magnet Career Academy