ARIANA CONSUEGRA
Orlando
Summary
Detail-oriented and client-focused professional with a comprehensive background in client experience, claims, and financial investigation within the banking industry. Proven track record of utilizing banking systems to research and analyze all transactional information to ensure exceptional client service. Seeking a challenging role where I can leverage my expertise to enhance customer satisfaction, mitigate financial risks, and contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Fraud Specialist
Truist Bank
03.2025 - Current
- Evaluate cases of fraud and non-fraud to identify necessary actions for effective resolution and escalation.
- Utilize banking systems to investigate and research all transactional information to ensure that all requirements are met.
- Conduct client research.
- Use critical thinking skills to make well supported decisions and effectively resolve cases or alerts with awareness of all timelines
- Audited and approved credit card cases decision letters, ensuring accurate case outcome and clear client communication before final issuance.
Mortgage Customer Service Specialist
Truist Bank
04.2023 - 03.2025
- Managed mortgage accounts and provided support to clients regarding payments, escrow, and account inquiries.
- Processed loan payments accurately and efficiently, ensuring compliance with banking regulations and internal policies.
- Responded to client inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction.
- Collaborated with internal teams to identify process improvements and streamline mortgage servicing operations.
Customer Service Representative WFM
Abbott Diabetes Care
03.2022 - 04.2023
- Respond to inbound calls from patients, providing assistance and information as requested.
- Accurately complete related records, reports, and documentation in accordance with company policies and procedures.
- Address all customer questions and complaints in a professional and courteous manner, ensuring a positive customer experience.
Customer Service
Self-Employed
05.2021 - 03.2022
- Provide personalized customer service to clients, addressing inquiries, and resolving issues promptly and professionally.
- Build and maintain positive relationships with clients, ensuring satisfaction and fostering repeat business.
- Drive clients to their destinations safely and courteously, adhering to traffic laws and regulations at all times.
- Maintain cleanliness and safety of the vehicle, conducting regular inspections and addressing maintenance needs.
Fraud and Claims Customer Service Representative
Truist Bank
08.2020 - 04.2021
- Process fraud claims and disputes promptly and accurately, adhering to bank policies, regulatory requirements, and service level agreements.
- Provide support and guidance to customers facing account security issues, assisting with account recovery procedures, and implementing fraud prevention measures.
- Delivered superior customer service to bank customers through phone, email, and chat channels, addressing inquiries and resolving issues related to accounts, transactions, and banking services.
Education
Bachelor's Degree - Dentistry
Jose Antonio Paez University
Venezuela09-2016
High School Diploma - undefined
Olga Bayone de Rodriguez
Venezuela10-2011
Skills
- Risk Management
- Problem-solving
- Ability to work in a high-stress, fast-paced environment
- Teamwork
- Time management skills
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fraud Specialist
Truist Bank
03.2025 - Current
Mortgage Customer Service Specialist
Truist Bank
04.2023 - 03.2025
Customer Service Representative WFM
Abbott Diabetes Care
03.2022 - 04.2023
Customer Service
Self-Employed
05.2021 - 03.2022
Fraud and Claims Customer Service Representative
Truist Bank
08.2020 - 04.2021
High School Diploma - undefined
Olga Bayone de Rodriguez
Bachelor's Degree - Dentistry
Jose Antonio Paez University