Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Mcleod II

Summary

Fraud analyst with proven expertise in safeguarding organizations against fraudulent activities. Proficient in identifying financial risks and implementing strategies that enhance operational efficiency while minimizing exposure. Specialized in auto finance and accounting, with a strong focus on delinquency case management and regulatory compliance. Recognized for driving revenue growth and fostering strong client relationships through effective communication and reliability.

Overview

9
9
years of professional experience

Work History

FRAUD SPECIALIST

JPMORGAN CHASE & CO
11.2022 - Current
  • Investigated transactional data to detect fraudulent behaviors and emerging trends.
  • Coordinated with diverse teams to enhance fraud detection methodologies and workflows.
  • Monitored suspicious transactions to identify irregularities or discrepancies.
  • Executed customer verification protocols, significantly reducing risk of fraudulent account creation.
  • Attained 100% satisfactory ratings for claim filing validity and internal communication.
  • Engaged with customers and company personnel, utilizing active listening and interpersonal skills.

LOSS MITIGATION SPECIALIST

CAPITAL ONE AUTO FINANCE
03.2018 - 10.2022
  • Facilitated communication between vendor and financial institution to monitor repossession performance.
  • Oversaw multiple portfolios of non-performing assets, negotiating loss mitigation alternatives to reduce repossessions.
  • Assessed collateral condition reports post-repossession to finalize bids for sale or auction.
  • Clarified billing procedures and managed payment processing to enhance customer experience.

SALES / CATERING COORDINATOR

PEOPLE DEDICATED TO QUALITY (PDQ)
03.2017 - 01.2018
  • Orchestrated and delivered company-wide events ranging from intimate gatherings to large-scale functions for up to 5,000 attendees.
  • Cultivated relationships with clients to identify needs and preferences.
  • Administered clerical tasks while diligently targeting potential clients, capturing new business
  • Maintained an outstanding record of budget distribution, fulfilling sales objectives, elevating customer experiences, and onboarding new hires.

ACCOUNT EXECUTIVE

PLS LOGISTICS SERVICES
02.2016 - 02.2017
  • Generated leads via cold calling, online searches, and referrals from existing clients.
  • Secured favorable contract terms with transportation providers to enhance service offerings.
  • Developed and maintained relationships with new and existing clients, driving sales revenue growth.
  • Optimized supply chain operations for over 15 clients, improving delivery times by 20% through strategic partnerships.

Education

Some College (No Degree) - BUSINESS ANALYSIS AND MANAGEMENT

Bellevue University
Bellevue, NE

BUSINESS MANAGEMENT

WINSTON SALEM STATE UNIVERSITY
Winston-Salem, NC

Skills

  • Client relationship
  • Computer proficiency
  • Banking operations
  • Logistics
  • Risk management
  • Data analysis
  • Negotiation
  • Collaboration

References

References available upon request.

Timeline

FRAUD SPECIALIST

JPMORGAN CHASE & CO
11.2022 - Current

LOSS MITIGATION SPECIALIST

CAPITAL ONE AUTO FINANCE
03.2018 - 10.2022

SALES / CATERING COORDINATOR

PEOPLE DEDICATED TO QUALITY (PDQ)
03.2017 - 01.2018

ACCOUNT EXECUTIVE

PLS LOGISTICS SERVICES
02.2016 - 02.2017

Some College (No Degree) - BUSINESS ANALYSIS AND MANAGEMENT

Bellevue University

BUSINESS MANAGEMENT

WINSTON SALEM STATE UNIVERSITY

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