Leisa Bates

• Improved customer trust by promptly addressing and resolving reported instances of fraud.
• Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
• Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
• Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
• Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
• Evaluated customer data to identify and prevent fraudulent activities.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.

• Developed strong relationships with customers ( buyers and Sellers), resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Spearheaded initiatives to improve overall customer experience, resulting in higher retention rates.
• Successfully launched the Unknown Account Suspension Reinstatement Initiative, aimed at identifying and reinstating suspended accounts to drive customer recovery and revenue. growth.

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• Secured lucrative partnerships by establishing strong relationships with key industry players.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Established foundational processes for business operations.
• Grew the customer base through targeted outreach and networking events.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed financial operations, ensuring fiscal responsibility and maintaining profitability.
• Drove growth by identifying and penetrating new market segments.

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• Developed and executed a comprehensive business plan for the medical spa, including services, target market, pricing structure, and growth projections.
• Ensured the spa met all local, state, and federal regulations concerning medical and wellness treatments.
• Lead the design and layout of the medical spa, balancing aesthetics with operational efficiency.
• Procured and researched the purchase of equipment, medical devices, and supplies for both medical and non-medical treatments.
• Implemented staff training and certification programs to ensure high-quality care and service.

• Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
• Negotiated favorable contracts with vendors, ensuring marketing expenses were on budget.
• Oversaw consistent brand messaging across all channels, reinforcing client identity and values.
• Delivered high-impact product demonstrations at industry events, showcasing unique selling points to potential clients.
• Optimized website content for improved search engine rankings and increased organic traffic.
• Cultivated a positive work environment that encouraged creativity, innovation, and open communication among team members.
• Coordinated with design team to design eye-catching promotional materials that captured audience attention and communicated key messages succinctly.