Denise Gibson
Bunker Hill,USA
Summary
Utilized advanced fraud detection systems and tools, including LexisNexis and ThreatMetrix, to identify and mitigate fraudulent activities effectively.
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
31
31
years of professional experience
Work History
Fraud Specialist
Citi Bank
08.1994 - 03.2025
- Monitored high-risk transactions in real-time using Falcon, ThreatMetrix, and FDR to identify suspicious activity and mitigate potential fraud.
- Conducted thorough investigations on flagged accounts, using LexisNexis, USAN, and NICE to gather critical data, validate transactions, and determine the legitimacy of customer activity.
- Analyzed customer account behavior and transaction patterns to detect anomalies and assess the risk of fraud, taking immediate action to prevent financial losses.
- Leveraged Citi for You, Cluster Link, Rumba, Sawgrass, and SharePoint to document cases, retrieve relevant data, and track case progress efficiently.
- Executed account lockdowns and placed holds on suspicious accounts to prevent unauthorized access, while notifying customers and guiding them through account restoration processes.
- Ensured adherence to banking regulations, anti-money laundering (AML) laws, and internal protocols, maintaining audit compliance and protecting customer data.
- Engaged with clients to verify account activity, explain security procedures, and provide guidance on preventing future fraudulent activity.
- Maintained detailed case documentation and generated comprehensive reports to support fraud findings and communicate outcomes to relevant departments.
- Worked closely with internal fraud prevention teams, law enforcement agencies, and compliance officers to resolve complex fraud cases and escalate high-risk situations.
- Provided knowledge sharing and hands-on training to junior team members, promoting a thorough understanding of fraud detection processes and investigative techniques.
Education
Computer Science
Enterprise State Junior College
Enterprise, AL08.1991
Skills
- Compliance & Risk Management
- High Volume Case Management
- Process Improvement & Efficiency
- Exceptional Organizational Skills
- Risk Analysis
- Confidentiality & Compliance
- Cross Functional Collaboration
- Detail Oriented
- Process Improvement
- Strategic Problem-Solving
- Investigative Experience
- Adaptable & Committed
Qualifications
Extensive experience in financial security and compliance, demonstrated through a successful career at Citibank. Recognized for Outstanding Performance and a strong commitment to maintaining regulatory compliance. Completed all required Compliance and Learning Development training at Citibank, ensuring up-to-date adherence to industry standards and best practices.
Timeline
Fraud Specialist
Citi Bank
08.1994 - 03.2025
Computer Science
Enterprise State Junior College