Ariana Deyon
Austin,TX
Summary
Proven leader in hospitality, adept at staff development and sales strategy implementation, significantly enhancing customer satisfaction and loyalty at Armadillo Den. Expert in managing multiple tasks and conflict resolution, fostering a culture of teamwork and continuous improvement. Achieved notable sales goals through effective marketing and expense tracking, ensuring optimal financial performance.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Armadillo Den
10106 Menchaca Rd, TX
11.2020 - 11.2025
- Developed relationships with repeat and new customers by engaging in friendly conversation and memorizing drink orders to promote loyalty to customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Provided technical expertise and recommendations to increase customer satisfaction, ensuring excellent service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Manager
Third Base South Park Meadows
9600 S I-35 Frontage Rd
05.2018 - 09.2020
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Achieved monthly quotas by developing and executing strategic plans assuring we hit our goals.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Education
Associate of Arts - Communications
Texas State University
San Marcos, TX05.2018
Skills
- Hospitality Service Expertise
- Marketing and Sales
- Staff Development
- Sales Strategy Implementation
- Expense Tracking
- Energetic and Outgoing
- Managing Multiple Tasks
- Product knowledge
- Conflict resolution
- Menu development
Education
San Marcos, TX
Contact
Austin, Texas 78748
Timeline
Bartender Shift Manager
Armadillo Den
11.2020 - 11.2025
Manager
Third Base South Park Meadows
05.2018 - 09.2020
Associate of Arts - Communications
Texas State University
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