Summary
Overview
Work History
Education
Skills
Timeline
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Ariana Dominick

1704 Straus Rd. Cedar Hill,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious and always eager to learn new skill sets.

Overview

6
6
years of professional experience

Work History

Senior Member Experience Advisor

Resource One Credit Union
Cedar Hill, TX
11.2023 - Current
  • Maintained relationships with existing customers while seeking out new business opportunities.
  • Audited teller drawers to ensure adherence to cash drawer policies and procedures.
  • Balanced ATM’s and vault to ensure all cash and negotiables were properly accounted for.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Created strategic financial solutions to suit individualized client needs.

Member Experience Advisor

Resource One Credit Union
Cedar Hill, TX
06.2023 - 11.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Conducted account openings and closings for clients.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Member Experience Representative

Resource One Credit Union
Cedar Hill, TX
08.2022 - 06.2023
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Identified and reported suspicious behavior to security personnel as appropriate.

Cashier Team Lead

Panera Bread
Cedar Hill, TX
08.2021 - 08.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Developed strong working relationships with team members to foster collaboration.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Front End Associate

CiCi’s Pizza
Mansfield, TX
06.2018 - 03.2020
  • Processed customer transactions and provided excellent customer service.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Mansfield Legacy High School
Mansfield, TX
05-2019

Some College (No Degree) -

Tarrant County College
Arlington, TX

Skills

  • Training and Mentoring
  • Compliance Requirements
  • Teamwork
  • Problem Solving
  • Notary Public
  • Certified Credit Union Financial Counselor

Timeline

Senior Member Experience Advisor

Resource One Credit Union
11.2023 - Current

Member Experience Advisor

Resource One Credit Union
06.2023 - 11.2023

Member Experience Representative

Resource One Credit Union
08.2022 - 06.2023

Cashier Team Lead

Panera Bread
08.2021 - 08.2022

Front End Associate

CiCi’s Pizza
06.2018 - 03.2020

High School Diploma -

Mansfield Legacy High School

Some College (No Degree) -

Tarrant County College

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Ariana Dominick