Ariana Farias
Oakdale,CA
Summary
Highly experienced Sales Professional with extensive customer service and sales experience. Outgoing individual with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
Brea, CA
10.2020 - 03.2022
- Trained in customer service by attending workshops in service experience and remote selling.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies by cross-selling such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to enhance product presentations for incoming shipments.
Sales Supervisor/Keyholder
7 For All Mankind
Newport Beach, CA
07.2021 - 11.2021
- Maintained compliance with company policies, objectives and communication goals.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Promoted exceptional customer service by engaging clients on sales floor.
- Submitted reports to senior management to aid in business decision-making and planning.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Oversaw frequent store recoveries to keep sales floor organized and presentable.
- Directed smooth merchandising of products to engage customers and promote sales.
- Constructed displays and signs to promote specified products and sales promotions.
- Revamped CRM system for business by collaborating with clienteling application executives.
- Frequent use of Tulip clienteling system
Merchandising Assistant Store Manager
Guess By Marciano
Brea, CA
11.2017 - 11.2020
- Generated repeat business by developing and maintaining strong team of 7 employees devoted to customer service.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted Monthly walk-throughs with Director of Retail Stores to discuss interior visual displays and store window presentation.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations as well as sales forecasts.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing client satisfaction ratings.
- Corrected problems and increased efficiency to maintain productivity and sales goals.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expense accounts.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Created social media accounts for the store in order to better connect with our clients and relay information about new collections, promotions, and events.
Hair and Makeup Artist /Production Assistant
Youth Entertainment Stage (Y.E.S) Company
Modesto, CA
06.2017 - 08.2018
- Applied makeup in accordance with clothing style.
- Kept detailed records of performers required looks and services for different scenes during performances.
- Often chaperone children before, during, and after rehearsals.
- Mandated Reporter - Reported child abuse in accordance with legal standards of state requirements.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet the children's day to day needs.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Identified and approved equipment and elements required for makeup and hair production.
- Took detailed notes of production meetings for the director and stage manager.
Education
B.A - Business Administration - Marketing
05.2021
- Relevant Coursework: Consumer Behavior & Digital Marketing and Analytics
- Professional Development: Business and It's Legal Environment
- Zeta Tau Alpha Women's Fraternity Member
Skills
- Social perceptiveness
- Shipment processing and procurement expertise
- Merchandising understanding
- Product service sales and promotions
- Exceptional customer and client service
- Strategic planning
- Account management
- Organization and Time Management
- Data analysis understanding
- Proficient in Adobe Photoshop, Acrobat, and Spark
- Proficient in Microsoft word, PowerPoint, and Excel
- Certified in Google Analytics and Search Engine optimization
Certification
- Google Universal Analytics Essential Training- 2020
- Search Engine Optimization Foundation - 2021
Timeline
Sales Supervisor/Keyholder - 7 For All Mankind
07.2021 - 11.2021
Sales Associate - Nordstrom
10.2020 - 03.2022
Merchandising Assistant Store Manager - Guess By Marciano
11.2017 - 11.2020
Hair and Makeup Artist /Production Assistant - Youth Entertainment Stage (Y.E.S) Company
06.2017 - 08.2018
California State University, Fullerton - B.A, Business Administration - Marketing