Ava Scrabis
Coraopolis,PA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bellwether Boutique
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Modeled store merchandise for stores social media accounts and website.
- Managed stores social media account, posting daily content for followers and customers.
Hostess
Bravo Italiana Cucina
04.2021 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Ice Cream Server
The Milkshake Factory
02.2020 - 08.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Concession Stand Worker
Clever Park Pool
05.2019 - 08.2019
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
Golf Shop Attendant
Chartiers Country Club
02.2019 - 08.2019
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
Soccer Referee
MYSA
03.2017 - 10.2018
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Managed player substitutions to establish smooth and productive flow of game.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH12.2024
Skills
- Merchandise Display
- Verbal and Written Communication
- Time Management
- Teamwork and Collaboration
- Social Perceptiveness
- Store Opening and Closing
- Sales Training
- Answering Customer Questions
- Product and Service Sales
- Marketing and Social Media
- Checking Inventories
- Excellent People Skills
Timeline
Sales Associate
Bellwether Boutique
08.2021 - Current
Hostess
Bravo Italiana Cucina
04.2021 - 08.2021
Ice Cream Server
The Milkshake Factory
02.2020 - 08.2020
Concession Stand Worker
Clever Park Pool
05.2019 - 08.2019
Golf Shop Attendant
Chartiers Country Club
02.2019 - 08.2019
Soccer Referee
MYSA
03.2017 - 10.2018
Bachelor of Science - Fashion Merchandising
Kent State University