ALTHEA J HOLLAND
Falmouth,MA
Summary
I am a dependable retail sales professional with experience in dynamic and high-performance environments. I am skilled in processing transactions, handling cash, using registers, and arranging merchandise. I maintain a high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. I am also a proficient hospitality expert with proven track record in ensuring accurate financial records and exceptional guest satisfaction. Skilled in front desk operations, bookkeeping, and resolving guest inquiries efficiently. I am a strong team player with focus on collaboration and adaptability, ensuring smooth night operations. I am reliable in maintaining compliance with hotel policies and delivering consistent results.
Overview
12
12
years of professional experience
Work History
Sales Associate
Ocean State Job Lot
Teaticket, MA
11.2025 - Current
- Assisted Customer with purchases.
- Merchandising.
- Straightened Store nightly.
- TIPS training.
- Stocked and replenished store merchandise.
- Cashiering on the POS.
- Money handling.
- Handled cash and credit card transactions while adhering to company policies that ensures accuracy in all financial exchanges.
- Engage customers to build a rapport and loyalty. Build relationships with customers to encourage repeat business.
- Accurately process POS transactions returning coin, bills, payment cards, and receipts to customers.
Night Auditor
Shoreway Acres Inn
03.2023 - 12.2025
- Oversaw all hotel operations during evening hours to ensure guest satisfaction and safety.
- Conducted comprehensive audits to ensure compliance with established standards.
- Executed comprehensive report generation processes to facilitate data-driven decision-making.
- Executed cash and credit card reconciliation processes to ensure financial accuracy.
- Executed accurate money handling procedures to ensure financial integrity.
- Managed reservation system to ensure efficient booking processes.
- Executed guest check-in and check-out procedures to ensure seamless arrivals and departures.
- Conducted property inspections to ensure all building doors were securely locked and furnaces operated efficiently.
- Addressed guest complaints with efficiency, ensuring prompt resolution of issues.
- Implemented security measures to safeguard assets and ensure safety protocols.
- Facilitated guest assistance with special requests and accommodations to enhance overall comfort during hotel stays.
- Addressed guest needs promptly and efficiently, ensuring seamless reservation adjustments for day crew.
- Executed nightly updates to room charges and rates to ensure accurate billing.
- Ensured accurate record-keeping through meticulous review and verification of daily sales reports, cash deposits, and credit card transactions.
- Oversaw cash and credit card payment transactions at front desk to ensure accuracy.
- Managed multi-line telephone system.
- Engineered automated telephone system to facilitate wake-up calls for guests.
Sales Associate
Ocean State Job Lot
03.2023 - 08.2024
- TIPS Training.
- Assisted customers with purchases.
- Straightened store nightly.
- Stocked and replenished store merchandise.
- Cashiering.
- Money handling.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
TJ Maxx, TJX Companies
01.2023 - 06.2023
- Stocked and replenished store merchandise.
- Merchandizing.
- Cashiering.
- Money handling.
- Freight.
- Woman's apparel.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hotel Night Auditor
Shoreway Acres Inn
06.2022 - 12.2022
- Managed all aspects of the hotel during the night hours.
- Run audit.
- Report generation.
- Credit card and cash reconciliations.
- Money handling.
- Checked guests in and out.
- Efficiently resolved guest complaints, and verified that the issues were addressed promptly.
- Walked the property to make certain all doors were locked on the buildings, and the furnaces were functioning properly in each building as well.
- Provided security.
- Armed the buildings.
- Programed the automated telephone system to make wake-up calls to guests that requested one.
Direct Support Professional
Community Systems Inc
01.2021 - 06.2022
- Assisted clients with bathing, personal hygiene, and grooming.
- Helped with dressing.
- Meal preparations.
- Transported clients to appointments.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
Hotel Night Auditor
Shoreway Acres Inn
05.2019 - 11.2020
- Managed all aspects of the hotel during the overnight hours.
- Run the audit.
- Report generation.
- Cash and credit card reconciliations.
- Money handling.
- Made reservations.
- Walked the property making sure all buildings were locked, and the furnaces were running correctly in the buildings as well.
- Checked guests in and out.
- Efficiently resolved guest complaints, and verified that the issues were addressed promptly.
- Provided security.
- Armed the buildings.
- Programed the automated telephone system for guest wake-up calls.
Sales Leader
Pier 1 Imports Inc
03.2014 - 10.2015
- Assisted customers.
- Managed associates.
- Completed customers transactions on the POS.
- Open and closed shifts and cash in and out
- Credit card and cash reconciliations.
- Money handling.
- Inventory management.
- Scheduled staff for shifts.
- Managed office computers, printers, and the network.
- Bank reconciliations.
- Bank deposits.
- Drawer closing procedures.
Education
No Degree - History
Brown University
Providence, RILiberal Arts
Cape Cod Community College
Barnstable, MAHigh School Diploma - Secondary Prep
Sacred Heart High School
Skills
Excellent customer service skills
Hospitality service expertise
Reservation processing
Safety and security procedures
Program the automated telephone system to make guest wake-up calls
Report generation
Drawer closing protocols
Credit and cash payments
Cash register operation
Stocking and replenishing store merchandise
Point of sale operation
Money handling
Bank deposits
Multitasking abilities
Revenue monitoring
Account reconciliations
Accounting processes
Good problem-solving skills
Daily transactions review
Check-in and check-out procedures of hotel
Bank reconciliations
Administrative support
Front desk operation
Experience managing office computers, printers, and networks at various jobs
Process customer refunds
Self-motivated
Merchandising
Professional demeanor
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Reliable and punctual
Exceptional customer service
Relationship building
Cash handling
Flexible schedule
Verbal/written communication
Stocking and receiving
Cash handling accuracy
Sales expertise
POS system operation
Upselling
Guest relations
Payment processing
Policy and procedure adherence
Merchandise display
Product recommendations
Display setup
Product promotions
Sales forecasting
Money transfer systems
Friendly and outgoing
Verbal and written communication
Upselling and cross selling
Excellent communication skills
Financial records analysis
Calm demeanor
Timeline
Sales Associate
Ocean State Job Lot
11.2025 - Current
Night Auditor
Shoreway Acres Inn
03.2023 - 12.2025
Sales Associate
Ocean State Job Lot
03.2023 - 08.2024
Sales Associate
TJ Maxx, TJX Companies
01.2023 - 06.2023
Hotel Night Auditor
Shoreway Acres Inn
06.2022 - 12.2022
Direct Support Professional
Community Systems Inc
01.2021 - 06.2022
Hotel Night Auditor
Shoreway Acres Inn
05.2019 - 11.2020
Sales Leader
Pier 1 Imports Inc
03.2014 - 10.2015
Liberal Arts
Cape Cod Community College
High School Diploma - Secondary Prep
Sacred Heart High School
No Degree - History
Brown University