Mikaela Pacheco
Summary
Highly motivated and dedicated high school student with excellent communication skills and demonstrated commitment to providing great customer service. Consistently recognized for performance and excellence in customer service. Strong organizational abilities with proven successes managing multiple academic projects and extra-curricular activities. Well-rounded and professional team player dedicated to continuing academic pursuits at collegiate level.
Overview
3
3
years of professional experience
Work History
Sales Associate
Learning Express Toys & Gifts
2023.06 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of satisfaction while efficiently wrapping gifts for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Hostess Manager
Palinuro Italian Cuisine
2023.06 - 2023.11
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Servedbeverages promptly with focused attention to customer needs.
Lifeguard
A-Beautiful Pools, Inc
2021.08 - 2021.10
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns and inquiries.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner and in accordance with protocol.
- Recognized for reliability and zero absence work record.
Education
High School Diploma -
Seven Lakes High School
Katy, TX05.2025
Skills
- Customer Service
- Excellent Work Ethic
- Interpersonal Communication Skills
- Motivated Attitude
- Excellent Customer Service Skills
- Strong Organizational Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Honesty and Integrity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Timeline
Sales Associate
Learning Express Toys & Gifts
2023.06 - Current
Hostess Manager
Palinuro Italian Cuisine
2023.06 - 2023.11
Lifeguard
A-Beautiful Pools, Inc
2021.08 - 2021.10
High School Diploma -
Seven Lakes High School
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