Ariana Felix

• Provided guidance to newly hired employees on how to interact with customers in a professional manner.
• Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
• Improved customer service by setting expectations and coaching employees on proper service etiquette.

•Ensured customer satisfaction

•Worked alongside others on preparing orders for guests

• Greeted customers, processed orders, and collected payments in a friendly manner.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Maintained cleanliness of drive-thru area and store front lobby.
• Prepared food items according to restaurant standards for quality, freshness, and presentation.
• Verified accuracy of order before handing it over to customers.
• Kept work area organized throughout the day to ensure smooth operations during peak times.
• Performed additional duties as assigned by management.
• Operated headset to process food orders from guests to input into computer system.