Ava Ater
Columbus
Summary
Hardworking and reliable employee with extensive background operating cash registers, employee training, resolving conflicts and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Front of House Trainer
Chipotle
Dublin
10.2022 - Current
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Handled complaints, settled disputes and resolved customer conflicts.
- Utilized POS systems to streamline transactions and generate reports.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Explained goals and expectations required of trainees.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Cashier
Plain City Druggist
Plain City
04.2022 - 10.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Jonathan Alder High School
Plain City, OH05-2024
Skills
- Customer service
- Point-of-sale systems
- Employee training
- Inventory management
- Time management
- Conflict resolution
- Communication skills
- Professional demeanor
- Patience and empathy
Timeline
Front of House Trainer
Chipotle
10.2022 - Current
Cashier
Plain City Druggist
04.2022 - 10.2022
High School Diploma -
Jonathan Alder High School
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